{"id":3099,"date":"2025-07-07T16:50:51","date_gmt":"2025-07-07T16:50:51","guid":{"rendered":"https:\/\/www.support.hubbleconnected.com\/?post_type=ht_kb&p=3099"},"modified":"2025-07-07T17:33:03","modified_gmt":"2025-07-07T17:33:03","slug":"general-questions-5","status":"publish","type":"ht_kb","link":"https:\/\/www.support.hubbleconnected.com\/es\/knowledge-base\/general-questions-5\/","title":{"rendered":"Preguntas generales"},"content":{"rendered":"
Why SkyVision AI model is so unique?<\/strong><\/span><\/summary>
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  • 5\u201d Color Touch Screen with 7 Hrs+ Battery life<\/strong><\/li>\n\n\n\n
  • Revolutionary AI Features:<\/strong> Utilize the latest AI monitoring technology, including Covered Face\/Roll Over Alert, Advanced Sleep Analytics, Baby Eye Wellness Tracker, and Precious Baby Moments <\/li>\n\n\n\n
  • Patented Dual Mode Technology for Double Safety and Convenience: <\/strong>Use the large 5-inch touch screen parent unit for easy viewing in non-Wi-Fi mode (perfect for babysitters or grandparents), and simultaneously access the live stream via Wi-Fi mode securely on your smart device using the encrypted HubbleClub app to help prevent hacking <\/li>\n\n\n\n
  • Stay Connected Day or Night: <\/strong>HD Camera offers crystal-clear images of your baby day or night with Infrared Night Vision for exceptional clarity even in the darkest hours <\/li>\n\n\n\n
  • Security is Non-Negotiable:<\/strong> Our secure Hubble cloud and app platform is ISO27001:2013 and ISO27017:2015 certified and GDPR compliant with servers in the United States <\/li>\n\n\n\n
  • A Good Night Sleep for Everyone: <\/strong>Sleep Trainer helps you create personalized bedtime and wake-up routines by using the built-in speaker, preloaded soothing sounds, and 7-color night light to help everyone in the house establish healthy sleep habits and get more sleep <\/li>\n\n\n\n
  • Dual Mounting Options:<\/strong> Install with included crib mount for the optimal view above your baby, or use the Flexible Desk Mount to monitor another location and when your family is on the go <\/li>\n\n\n\n
  • Rest Assured, Baby is Safe<\/strong>: Receive real-time notifications about your baby\u2019s comfort, including abnormal movement, cry detection, and room temperature<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n
    What\u2019s included in the box?<\/strong><\/span><\/summary>
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    The SkyVision AI Pro package includes:<\/p>\n\n\n\n

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    • 1 baby unit with adjustable crib mount<\/li>\n\n\n\n
    • 1 touchscreen parent unit<\/li>\n\n\n\n
    • 2 power adapters<\/li>\n\n\n\n
    • 1 flexible desk mount<\/li>\n\n\n\n
    • Quick Start Guide<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n
      How do I power and mount the camera?<\/strong><\/span><\/summary>
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      Thread the USB cable through the crib mount\u2019s channels, tighten the base nut, and secure it to the crib. The camera supports both adjustable crib and desk mounts.<\/p>\n\n<\/div><\/details><\/div>\n\n

      Can I mount the camera on the wall?\u00a0<\/strong>\u00a0<\/span><\/summary>
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      The camera comes with a flexible desk mount. Here are the steps for fixing the flexible desk mount on the wall: <\/p>\n\n\n\n

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      • Mark the position of the screw holes on the wall. <\/li>\n\n\n\n
      • Install wall anchors (not provided) suitable for the wall type and mounting screws if needed. <\/li>\n\n\n\n
      • Fasten the mounting screws (not provided) on the wall. <\/li>\n\n\n\n
      • Position the cable behind the base as shown in the picture before attaching the base on the wall. <\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n
        Steps for installation of Crib mount<\/strong><\/span><\/summary>
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        Ensure the finest viewing experience with the included crib mount featuring a cable management  system. This mount is designed to attach directly to most crib top rails. Follow these instructions to assemble and install the crib mount:<\/p>\n\n\n\n

        Assembling the Crib Mount – Lower Tube Assembly:<\/strong><\/p>\n\n\n\n

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        • Thread the power cord through the lower tube.<\/li>\n\n\n\n
        • Loosen the base nut and insert the lower tube’s end into the base, ensuring it is fully seated.<\/li>\n\n\n\n
        • Tighten the base nut securely. Refer to Fig. 1 & Fig. 2 for guidance.<\/li>\n<\/ul>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          Connecting Tubes: <\/strong><\/p>\n\n\n\n

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          • Thread the power cord through the connector and plug it into the lower tube until you hear a “Click” sound. Refer to Fig. 3 & Fig. 4.<\/li>\n<\/ul>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            Middle Tube Assembly:<\/strong><\/p>\n\n\n\n

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            • Thread the power cord through the middle tube.<\/li>\n\n\n\n
            • Insert the middle tube into the lower tube connector until a “Click” sound confirms the connection. Refer to Fig. 5.<\/li>\n\n\n\n
            • Thread the power cord through the connector and insert it into the upper end of the middle tube, securing with a “Click” sound. Refer to Fig. 6.<\/li>\n<\/ul>\n\n\n\n
              \"\"<\/figure>\n\n\n\n

              Elbow Tube and Camera Tube:<\/strong><\/p>\n\n\n\n

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              • Thread the power cord through the elbow tube.<\/li>\n\n\n\n
              • Insert the elbow tube into the upper tube connector until you hear a “Click” sound. Refer to Fig. 7.<\/li>\n\n\n\n
              • Thread the power cord through the camera tube with the power cord slot facing upward.<\/li>\n\n\n\n
              • Insert the camera tube into the connector, securing with a “Click” sound. Refer to Fig. 8 & Fig. 9.<\/li>\n<\/ul>\n\n\n\n
                \"\"<\/figure>\n\n\n\n

                Locking the Lid<\/strong>:<\/p>\n\n\n\n

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                • Place the tab end into the lower open section of the elbow.<\/li>\n\n\n\n
                • Rotate the lid down into the elbow tube, pressing until you hear a “Click” to ensure a secure fit. Refer to Fig. 10 & Fig. 11.<\/li>\n<\/ul>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n

                  Camera Locking<\/strong>:<\/p>\n\n\n\n

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                  • Press the lock nut over the ball and attach the camera to it.<\/li>\n\n\n\n
                  • Tighten the lock nut securely to hold the camera in place. Refer to Fig. 12 & Fig. 13.<\/li>\n<\/ul>\n\n\n\n
                    \"\"<\/figure>\n\n\n\n

                    Power Connection:<\/strong><\/p>\n\n\n\n

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                    • Insert the DC plug into the camera’s power socket. Refer to Fig. 14 & Fig. 15.<\/li>\n\n\n\n
                    • Any excess cable should be pushed back into the open slot.<\/li>\n<\/ul>\n\n\n\n
                      \"\"<\/figure>\n\n\n\n

                      Mounting the Crib Mount:<\/strong><\/p>\n\n\n\n

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                      • Place the crib mount base on the upper rail.<\/li>\n\n\n\n
                      • Tighten the lock nut to securely mount the crib mount in a straight position. Refer to Fig. 16 & Fig. 17.<\/li>\n<\/ul>\n\n\n\n

                        <\/p>\n\n\n\n

                        \"\"<\/figure>\n\n\n\n

                        Alternate Mounting Method for Wider Crib Widths:<\/strong><\/p>\n\n\n\n

                        In case your crib’s rail width is too wide to accommodate the crib mount, please follow the alternate mounting method as shown below:<\/p>\n\n\n\n

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                        • Unscrew the lock nut from the base.<\/li>\n\n\n\n
                        • Place the base in between the rails\/bars of the crib from the outside. Your placement must be in such a way that the camera’s field of view completely covers the crib, Refer to Fig. 18.<\/li>\n\n\n\n
                        • Fasten the lock nut from the inside till it has been secured firmly in place as shown, Refer to Fig. 19 & Fig. 20.<\/li>\n<\/ul>\n\n\n\n
                          \"\"<\/figure>\n\n\n\n

                          Powering On:<\/strong><\/p>\n\n\n\n

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                          • Insert the DC plug into the power socket at the bottom of the crib mount. Refer to Fig. 21.<\/li>\n\n\n\n
                          • Connect the power adaptor to a suitable power outlet.<\/li>\n<\/ul>\n\n\n\n
                            \"\"<\/figure>\n\n\n\n

                            Cable Management Covers:<\/strong><\/p>\n\n\n\n

                            Determine the number of cable management sections are needed to cover the cable from the Crib Mount to below the bottom rail.<\/p>\n\n\n\n

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                            • Snap the needed sections together and insert the cable into the center of the cover.<\/li>\n\n\n\n
                            • Peel the backing tape off the cable covers.<\/li>\n\n\n\n
                            • Align the flat of the top sections with the bottom of the crib mount and press to rail to secure the sections. Refer to Fig. 22.<\/li>\n<\/ul>\n\n\n\n

                              IMPORTANT SAFETY NOTES:<\/strong><\/p>\n\n\n\n

                              WARNING: Choking Hazard <\/strong>– Contains Small Parts. Keep children under 5 away from the installation area.<\/p>\n\n\n\n

                              WARNING<\/strong>: Strangulation Hazard: The cable covers MUST be installed and be even with or extend below the bottom of the crib rails before use.<\/p>\n\n\n\n

                              Setting Up Viewing:<\/strong><\/p>\n\n\n\n

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                              • Power on the camera unit to view the crib image on the parent unit.<\/li>\n\n\n\n
                              • Loosen the lock nut, adjust the camera unit, and choose the preferred zoom level on the parent unit (1x, 1.2x, 1.5x, or 2x).<\/li>\n\n\n\n
                              • Tighten the lock nut securely to maintain the desired view. Refer to Fig. 23. <\/li>\n<\/ul>\n\n\n\n
                                \"\"<\/figure>\n\n\n\n

                                WARNING – Choking Hazard:<\/strong><\/p>\n\n\n\n

                                May contain Small Parts. Parents must exercise caution and keep children under 5 away from the installation.<\/p>\n\n<\/div><\/details><\/div>\n\n

                                My baby’s crib’s rail width is too wide and I can’t mount the camera. What should I do?<\/strong><\/span><\/summary>
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                                In case your crib’s rail width is too wide to accommodate the crib mount, please follow the alternate mounting method as shown below:<\/p>\n\n\n\n

                                  \n
                                • Unscrew the lock nut from the base.<\/li>\n\n\n\n
                                • Place the base in between the rails\/bars of the crib from the outside. Your placement must be in such a way that the camera’s field of view completely covers the crib, Refer to Fig. 18.<\/li>\n\n\n\n
                                • Fasten the lock nut from the inside till it has been secured firmly in place as shown, Refer to Fig. 19 & Fig. 20.<\/li>\n<\/ul>\n\n\n\n
                                  \"\"<\/figure>\n\n\n\n

                                  Powering On:<\/strong><\/p>\n\n\n\n

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                                  • Insert the DC plug into the power socket at the bottom of the crib mount. Refer to Fig. 21.<\/li>\n\n\n\n
                                  • Connect the power adaptor to a suitable power outlet.<\/li>\n<\/ul>\n\n\n\n
                                    \"\"<\/figure>\n\n\n\n

                                    Cable Management Covers:<\/strong><\/p>\n\n\n\n

                                    Determine the number of cable management sections are needed to cover the cable from the Crib Mount to below the bottom rail.<\/p>\n\n\n\n

                                      \n
                                    • Snap the needed sections together and insert the cable into the center of the cover.<\/li>\n\n\n\n
                                    • Peel the backing tape off the cable covers.<\/li>\n\n\n\n
                                    • Align the flat of the top sections with the bottom of the crib mount and press to rail to secure the sections. Refer to Fig. 22.<\/li>\n<\/ul>\n\n\n\n

                                      IMPORTANT SAFETY NOTES:<\/strong><\/p>\n\n\n\n

                                      WARNING: Choking Hazard <\/strong>– Contains Small Parts. Keep children under 5 away from the installation area.<\/p>\n\n\n\n

                                      WARNING<\/strong>: Strangulation Hazard: The cable covers MUST be installed and be even with or extend below the bottom of the crib rails before use.<\/p>\n\n\n\n

                                      Setting Up Viewing:<\/strong><\/p>\n\n\n\n