{"id":384,"date":"2021-01-11T15:25:46","date_gmt":"2021-01-11T15:25:46","guid":{"rendered":"https:\/\/support.hubbleconnected.com\/?post_type=ht_kb&#038;p=384"},"modified":"2022-05-27T13:53:29","modified_gmt":"2022-05-27T13:53:29","slug":"i-have-just-set-up-the-camera-app-suggested-to-update-the-firmware-but-it-failed-what-should-i-do","status":"publish","type":"ht_kb","link":"https:\/\/www.support.hubbleconnected.com\/es\/knowledge-base\/i-have-just-set-up-the-camera-app-suggested-to-update-the-firmware-but-it-failed-what-should-i-do\/","title":{"rendered":"I have just set up the camera, app suggested to update the firmware but it failed. What should I do?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">If you have just set up the camera and the app offers you to update the firmware but it fails, please try the following steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Plug in the camera and turn it ON;&nbsp;<\/li><li>Leave it turned on for 24 hours. Do not initiate live streaming during these 24 hours.&nbsp;<\/li><li>After 24 hours please try to upgrade the firmware once again&nbsp;following the below steps:<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">* On the camera list page, select the gear icon next to the camera of which you\u2019d like to update the firmware (to go to the settings for that specific camera).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* Select Details and the Firmware Version is listed here.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* If there is a more recent version of firmware available for your camera, you should see &#8220;update now&#8221;.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* Tap this to update and follow the instructions shown on screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NOTE: Make sure you do not reset your camera, and that you remain on the same network for the time it takes to update the firmware (10 minutes, give or take).<\/p>","protected":false},"excerpt":{"rendered":"<p>If you have just set up the camera and the app offers you to update the firmware but it fails, please try the following steps: Plug in the camera and turn it ON;&nbsp; Leave it turned on for 24 hours. Do not initiate live streaming during these 24 hours.&nbsp; After&#8230;<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[10],"ht-kb-tag":[],"class_list":["post-384","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-firmware"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/ht-kb\/384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/comments?post=384"}],"version-history":[{"count":0,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/ht-kb\/384\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/media?parent=384"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/ht-kb-category?post=384"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}