{"id":920,"date":"2021-04-05T20:33:36","date_gmt":"2021-04-05T20:33:36","guid":{"rendered":"https:\/\/support.hubbleconnected.com\/?page_id=920"},"modified":"2025-07-22T13:58:10","modified_gmt":"2025-07-22T13:58:10","slug":"nursery-pal-dual-vision","status":"publish","type":"page","link":"https:\/\/www.support.hubbleconnected.com\/es\/nursery-pal-dual-vision\/","title":{"rendered":"Nursery Pal Dual Vision"},"content":{"rendered":"<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"649\" src=\"https:\/\/support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-1024x649.png\" alt=\"\" class=\"wp-image-735\" style=\"width:319px;height:202px\" srcset=\"https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-1024x649.png 1024w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-300x190.png 300w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-768x486.png 768w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-50x32.png 50w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-1536x973.png 1536w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-60x38.png 60w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr-100x63.png 100w, https:\/\/www.support.hubbleconnected.com\/wp-content\/uploads\/2021\/04\/ergwegr.png 1803w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>SKU:<\/strong> HCTNPDVX<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/support.hubbleconnected.com\/wp-content\/uploads\/2022\/04\/Nursery-Pal-Dual-Vision_NP588_QSG_US-EN_FR_ES_v2_20220421.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/support.hubbleconnected.com\/wp-content\/uploads\/2022\/04\/Nursery-Pal-Dual-Vision_NP588_QSG_US-EN_FR_ES_v2_20220421.pdf\">Descargar la gu\u00eda de inicio r\u00e1pido<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0310\/2988\/7114\/files\/HCTNPDVX_MANUAL.pdf?v=1677772453\" title=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0310\/2988\/7114\/files\/HCTNPDVX_MANUAL.pdf?v=1677772453\">Descargar la gu\u00eda del usuario<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Preguntas generales<\/strong><\/p>\n\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>What\u2019s in the box?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">1 x Parent unit&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1 x Baby unit (camera unit)&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1 x Wall mount&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2 x Power adaptors&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>Where can I set up the baby unit?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>Choose a location for the baby unit that will provide the best view of your baby in his\/her crib.&nbsp;<\/li>\n\n\n\n<li>Place the baby unit on a flat surface, such as a dresser, bureau or shelf, or mount the baby unit on a wall securely using the keyhole slots in the underside of the stand.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PLEASE NEVER<\/strong> place the baby unit or cords within the crib.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to fix the wall mount on the wall?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>Use (2) wall anchors and (2) screws (Not provided) suitable for the type of wall and install the wall mount.&nbsp;<\/li>\n\n\n\n<li>Put baby unit on wall mount and fasten the screw, make sure the unit is attached securely and firmly to the wall mount using the included screw.&nbsp;<\/li>\n\n\n\n<li>Power on the baby unit and adjust the unit to select the best view on the parent unit.&nbsp;<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How do I register\/pair the baby unit with the parent unit?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The baby unit is pre-registered to your parent unit. You do not need to register it again unless the baby unit loses its link with the parent unit.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To re-register your baby unit, or register a new baby unit, follow the procedure below:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button to access the menu.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button until the camera icon is highlighted, the &#8211; (delete) \/ + (add) \/ (view) \/ (scan) menu will display.&nbsp;<\/li>\n\n\n\n<li>Press the UP button or DOWN button to select + (add), and press the OK button to confirm.&nbsp;<\/li>\n\n\n\n<li>Camera 1 \/ 2 \/ 3 \/ 4 will display. Press the + UP button or &#8211; DOWN button to select the desired camera, and press the OK button to start the pairing process.&nbsp;<strong>Note<\/strong>: If a camera is currently paired with the parent unit, its camera location (with a * against it) cannot be selected for a new registration.&nbsp;<\/li>\n\n\n\n<li>Press and hold the PAIR button at the bottom of the baby unit until the parent unit finds the camera, beeps and PAIR OK appears on the screen. The video from the camera will then appear.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: A camera can only be registered to one parent unit at any one time.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to access simultaneous close-up and wide-angle viewing?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ol class=\"wp-block-list\">\n<li> Press the OK button, the status icons will display.&nbsp;<\/li>\n\n\n\n<li>Press the UP button \/ DOWN button to select top camera or&nbsp;bottom camera to display on the screen.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button \/ &gt; RIGHT button to select split screen with top camera at zoom in or zoom out mode.&nbsp;<\/li>\n\n\n\n<li>Press the OK button to confirm the selection.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to activate the power saving mode?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">In order to to activate the power saving mode, please follow the steps below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button to access the menu.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button until the screen icon is highlighted.&nbsp;<\/li>\n\n\n\n<li>Press the UP button or DOWN button to select auto video off after 5 mins, 15 mins or 30 mins (screen timer active when in battery mode only).&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: The audio is still on, you can press any key to resume video feed.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How does the night vision work?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The baby unit has 8 high-intensity infrared LEDs for picking up clear images in the dark. When the built-in light sensor on the top of the unit detects a low level of ambient light, the LEDs will automatically activate and the screen on the parent unit will display in black and white. The icon will be displayed at the top of the screen.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>Is it possible to adjust the LCD brightness of the parent unit?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">You can adjust the brightness of the parent unit screen from Level 1 to Level 8.&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button to access the menu.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button until the sun icon is highlighted.&nbsp;<\/li>\n\n\n\n<li>Press the UP button or DOWN button to select the desired brightness from level 1 ~ 8. (The default brightness is level 4.)&nbsp;&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to set the alarm on the parent unit?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button to access the menu.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button until the clock icon is highlighted.&nbsp;<\/li>\n\n\n\n<li>Press the UP button or DOWN button to select alarm off, after 2 hours, 4 hours or 6 hours.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to use the talk back mode?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ol class=\"wp-block-list\">\n<li>Press and hold the TALK button (microphone icon) on the parent unit to talk to your baby through the baby unit\u2019s loudspeaker.&nbsp;<\/li>\n\n\n\n<li>The microphone icon will be displayed at the top of the LCD screen.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to use the ConnectChat?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The ConnectChat feature allows for easy two-way communication between parent and child. When the ConnectChat button on the base of the baby unit is pressed, the device immediately creates a one-way audio call with the HubbleClub app.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press Connect Chat button in 1 second, the green indicator blinks with dialing ring tone.&nbsp;<\/li>\n\n\n\n<li>The green indicator is on, it can start conversation with smart phone which paired on HubbleClub App. While the call is rejected (or no answer), the green indicator blinks and comes with voice prompt \u201cyour parents are busy at the moment, please try after some time&#8221;.&nbsp;<\/li>\n\n\n\n<li>Press Connect Chat button1 second to hang up the call and the green indicator OFF.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: Before using ConnectChat feature, it needs to connect the device to HubbleClub App.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How does the remote pan\/tilt feature work?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The bottom camera can be remotely controlled from the parent unit.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press the UP button or DOWN button to tilt upward or downward.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button to pan left or right.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: The top camera is manually controlled by rotating the camera until you are satisfied with the image on the parent unit.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How does the AI Motion Tracker work?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Using AI Motion Tracking, the bottom camera automatically follows the movement by panning and tilting, allowing parents to keep an eye on their little one as they move around the room.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button to access the menu.&nbsp;<\/li>\n\n\n\n<li>Press the &lt; LEFT button or &gt; RIGHT button until &#8220;motion tracker&#8221; is highlighted.&nbsp;<\/li>\n\n\n\n<li>Press the OK button to confirm.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>\u00bfC\u00f3mo puedo reproducir grabaciones personales a trav\u00e9s de la unidad del beb\u00e9?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The unit allows playback of a personal audio recording to soothe your baby. Personal recording must be recorded using the HubbleClub by Hubble Connected App before they are available for playback.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button then scroll left\/right to select PLAY option in the menu.&nbsp;<\/li>\n\n\n\n<li>Scroll up or down to select the microphone icon, and press the OK button to confirm.&nbsp;<\/li>\n\n\n\n<li>Press UP button or DOWN button to select the desired personal&nbsp;recording.&nbsp;<\/li>\n\n\n\n<li>Press the OK button to play the selection to soothe your baby.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>\u00bfQu\u00e9 medios puedo reproducir en la unidad para beb\u00e9s?<\/strong><\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">You can playback audio content &#8211; Lullabies, Soothing Sounds and Audio Books on the Baby Unit. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional audio content can be downloaded and stored in the Baby Unit via HubbleClub by Hubble Connected App. You have 10 preloaded lullabies\/soothing sounds and 8 audio books in the Baby Unit.&nbsp;<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to adjust the volume level of audio playback?<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ol class=\"wp-block-list\">\n<li>Press the menu button then scroll left\/right to select PLAY option in the menu.&nbsp;<\/li>\n\n\n\n<li>Scroll up or down to select the speaker icon, and press the OK button to confirm.&nbsp;<\/li>\n\n\n\n<li>Press UP button or DOWN button to select the volume level of audio playback.&nbsp;<\/li>\n<\/ol>\n\n<\/div><\/details><\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Soluci\u00f3n de problemas<\/strong><\/h2>\n\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong><strong>How to prevent interference between the camera and monitor?<\/strong><\/strong><\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic or metal clad doors, or reinforced concrete, aluminum siding (if being used outdoors) between the baby and parent unit may block the signal.<\/li>\n\n\n\n<li>The signal strength may also be reduced by other solid structures, like walls, plumbing, heating and air conditioning ducts, electrical wires, or by radio or electrical equipment, such as TVs, computers, cordless or mobile phones, fluorescent lights or dimmer switches. In multi-story homes, homes with a basement, and multi- unit homes such as apartments plumbing, heating and air conditioning ducts, and electrical wires between floors will also reduce signal strength.<\/li>\n\n\n\n<li>Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers), Bluetooth\u00ae systems, or microwave ovens, may cause interference with this product, so keep the baby monitor away at least 5ft (1.5m) from these types of products, or turn them off if they appear be causing interference. The same goes for fans or white-noise machines.<\/li>\n\n\n\n<li>If the signal is weak, try moving the parent and\/or the baby unit to different positions in the rooms. Rotating the parent unit 90 degrees may also improve signal strength.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>I am having connectivity issues? What should I do?<\/strong><\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>Please read our interference checklist found on the post above and if the issue persists, you can check this troubleshooting video we made which will help you while resetting the units for normal operation:<\/li>\n\n\n\n<li><a href=\"https:\/\/youtu.be\/YszKyO5WfFY\" title=\"https:\/\/youtu.be\/YszKyO5WfFY\">Troubleshooting steps for connectivity issues (video)<\/a><\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>Night vision mode is not activating?<\/strong> <\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ol class=\"wp-block-list\">\n<li>If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera.<\/li>\n\n\n\n<li>Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off.<\/li>\n\n\n\n<li>Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved.<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Note: An alternative method to reset the infrared is to gently put your finger over the photo sensor in front of the camera for 15 seconds and then let go.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>I cannot hear sound or baby crying from the parent unit.<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>The volume level in the parent unit may be set too low: increase the volume level of the parent unit.&nbsp;&nbsp;<\/li>\n\n\n\n<li>The parent unit and the monitoring baby unit may be out of range with each other: reduce the distance between the units, but not closer than 1 meter.&nbsp;<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>The baby monitor system produces a high-pitched noise.<\/strong>\u00a0<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>The parent unit and the baby unit are too close to each other: make sure the parent unit and baby unit are at least 1 meter away from each other.&nbsp;<\/li>\n\n\n\n<li>The speaker volume of the parent unit may be set too high.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong>How to setup the camera with HubbleClub app?<\/strong><\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li>Please make sure to download the latest version of the HubbleClub app:<\/li>\n\n\n\n<li><a href=\"https:\/\/apps.apple.com\/tt\/app\/hubbleclub-by-hubble-connected\/id1552190877\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"HubbleClub for IOS devices\">HubbleClub app for iOS devices<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hubblebaby.nursery&amp;hl=en&amp;gl=US\" title=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hubblebaby.nursery&amp;hl=en&amp;gl=US\">HubbleClub app for Android devices<\/a><\/li>\n\n\n\n<li>Once the app is downloaded, please check this tutorial video we made to explain the setup process:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/youtu.be\/yfJCfUDYtR8\" title=\"https:\/\/youtu.be\/yfJCfUDYtR8\">Setting up your camera with HubbleClub app<\/a> (iOS devices)<\/li>\n\n\n\n<li><a href=\"https:\/\/youtu.be\/O4paLP8rcDE\" title=\"https:\/\/youtu.be\/O4paLP8rcDE\">Setting up your camera with HubbleClub app<\/a> (Android devices)<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n\n<h2 class=\"wp-block-heading\">Warranty<\/h2>\n\n\n<div class=\"lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span><strong><strong>Consumer Products and Accessories Limited Warranty (&#8220;Warranty&#8221;)<\/strong><\/strong><\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to Obtain Warranty Service or Other Information?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your product is not working properly, read this Quick Start Guide or the online User\u2019s Guide of one of the models listed on page 1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For questions, warranty, support or service related to the product, please contact us by<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: support@hubbleconnected.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumer Products and Accessories Limited Warranty (\u201cWarranty\u201d)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for purchasing this Hubble Connected branded product manufactured under license by Hubble Baby Care Limited (\u201cHBC\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What Does this Limited Warranty Cover?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to the items listed below in the section \u201cWhat is not Covered\u201d HBC warrants that this Hubble connected branded product (\u201cProduct\u201d) will be free from defects in material and workmanship under normal use for a&nbsp;period of<strong> 1 years <\/strong>from the date of purchase and that any certified accessory (\u201cAccessory\u201d) sold for use with this product will be free from&nbsp;defects in materials and workmanship under normal use for a period of 90-days from the date of purchase. This Limited Warranty is your&nbsp;exclusive warranty and is not transferable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is not covered?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Limited Warranty excludes and does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Normal deterioration or wear resulting from use;<\/li>\n\n\n\n<li>Damage caused by or resulting from misuse, abuse, or accident;<\/li>\n\n\n\n<li>Damage caused by or resulting from improper operation or storage;<\/li>\n\n\n\n<li>Damage caused by or resulting from contact with foreign substances, including, but not limited, to liquid, water, rain,&nbsp;humidity, perspiration, sand, dirt, and\/or food;<\/li>\n\n\n\n<li>Damage caused by or resulting from the use of Non-Hubble Connected branded or certified Products or Accessories or&nbsp;other peripheral equipment.<\/li>\n\n\n\n<li>Damage caused by or resulting from modifications, alterations, tampering, improper installation, or repairs by someone&nbsp;other than Hubble connected, HBC or their authorized representatives.<\/li>\n\n\n\n<li>Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may&nbsp;subscribe to or use with the Products or Accessories; and,<\/li>\n\n\n\n<li>Periodic maintenance, repair and replacement of parts due to normal wear and tear.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What Other Limitations Are There?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">THIS LIMITED WARRANTY SETS FORTH THE ENTIRE LIABILITY OF HBC AND CONTAINS YOUR SOLE AND EXCLUSIVE&nbsp; REMEDY. OTHER THAN THIS LIMITED WARRANTY, HBC MAKES NO ADDITIONAL REPRESENTATIONS OR&nbsp;WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A&nbsp;PARTICULAR PURPOSE. IF YOUR STATE DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THEN THE IMPLIED&nbsp;WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF&nbsp;THIS LIMITED WARRANTY. REPAIR OR REPLACEMENT IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST HBC AND&nbsp;HUBBLE CONNECTED. IN NO EVENT SHALL HBC OR HUBBLE CONNECTED\u2019s LIABILITY TO REPAIR OR REPLACE YOUR&nbsp;PRODUCT OR ACCESSORY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT AND ACCESSORY AND HBC&nbsp;ANDHUBBLE CONNECTED\u2019S TOTAL LIABILITY FOR DAMAGES ARISING FROM THIS LIMITED WARRANTY SHALL NOT&nbsp;EXCEED THE PRICE YOU PAID FOR THE PRODUCT AND ACCESSORY REGARDLESS OF WHETHER SUCH CLAIM ARISES&nbsp;UNDER CONTRACT, STATUTE, TORT OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL HBC OR&nbsp;HUBBLE CONNECTED BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF&nbsp;ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL&nbsp;LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR&nbsp;ACCESSORIES. ALL DISCLAIMERS, LIMITATIONS OF LIABILITY AND MODIFICATIONS OF WARRANTIES STILL APPLY&nbsp;EVEN IF THE LIMITED REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations&nbsp;or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights that&nbsp;vary from one jurisdiction to another.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who is covered?<\/strong> This Warranty extends only to the first consumer purchaser and is not transferable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What will Hubble Baby Care Limited do?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HBC or its authorized distributor at its sole discretion will, at no charge, repair or replace any Products or Accessories that do&nbsp;conform to this Warranty. In the event that replacement is necessary to remedy a defect in material or workmanship, HBC&nbsp;may use new or re manufactured products, accessories or parts of equal quality to the original Product or Accessory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to Obtain Warranty Service or Other Information?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For questions, warranty, support or service related the product, please contact us by<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Live Chat: hubbleconnected.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email: Support@hubbleconnected.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive instructions on how to ship the Products or Accessories at your expense and risk, to an HBC Authorized&nbsp;Repair Center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place&nbsp;and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial&nbsp;number of the Product; (d) a written description of the problem; and, (e) your name, address, email address and telephone&nbsp;number. These terms and conditions constitute the complete warranty agreement between you and HBC regarding the&nbsp;Products or Accessories purchased by you, and supersede any prior agreement or representations,including representations made in any literature publications or promotional materials issued by HBC or representations&nbsp;made by any agent, employee or staff of HBC, that may have been made in connection with your purchase of any Product&nbsp;and\/or Accessory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FCC (part 15) and IC regulations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FCC. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This&nbsp;device may not cause harmful interference, and (2) this device must accept any interference received, including&nbsp;interference that may cause undesired operation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15&nbsp;of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential&nbsp;installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in&nbsp;accordance with the instructions, may cause harmful interference to radio communications. However, there is no&nbsp;guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to&nbsp;radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try&nbsp;to correct the interference by one or more of the following measures:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2014Reorient or relocate the receiving antenna.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2014Increase the separation between the equipment and receiver.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2014Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2014Consult the dealer or an experienced radio\/TV technician for help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for&nbsp;compliance. such modifications could void the user&#8217;s authority to operate the equipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The device has been evaluated to meet general RF exposure requirement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To maintain compliance with FCC&#8217;s RF exposure guidelines, the distance must be at least 20 cm between the radiator and&nbsp;your body, and fully supported.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Industry Canada.<\/strong> This device complies with Industry Canada license-exempt RSS standard(s). Operation is&nbsp;subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept&nbsp;any interference, including interference that may cause undesired operation of the device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le pr\u00e9sent appareil est conforme aux CNR d&#8217;Industrie Canada applicables aux appareils radio exempts de licence. L&#8217;exploitation est autoris\u00e9e aux deux conditions suivantes : (1) l&#8217;appareil ne doit pas produire de brouillage, et (2)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">l&#8217;utilisateur de l&#8217;appareil doit accepter tout brouillage radio\u00e9lectrique subi, m\u00eame si le brouillage est susceptible&nbsp;d&#8217;en compromettre le fonctionnement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The device has been evaluated to meet general RF exposure requirement. To maintain compliance&nbsp;with RSS-102 \u2014 Radio Frequency (RF) Exposure guidelines, this equipment should be installed and&nbsp;operated with a minimum distance of 20cm between the radiator and your body. le dispositif de a \u00e9t\u00e9 \u00e9valu\u00e9 \u00e0 r\u00e9pondre g\u00e9n\u00e9ral rf exposition exigence.pour maintenir la conformit\u00e9&nbsp; avec les directives d&#8217;exposition du RSS-102-Radio Fr\u00e9quence (RF). ce mat\u00e9riel doit \u00eatre install\u00e9 et&nbsp;exploit\u00e9 \u00e0 une distance minimale de 20 cm entre le radiateur et votre corps.<\/p>\n\n<\/div><\/details><\/div>","protected":false},"excerpt":{"rendered":"<p>SKU: HCTNPDVX Download Quick Start Guide Download User Guide General Questions Troubleshooting Warranty<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-920","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/pages\/920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/comments?post=920"}],"version-history":[{"count":0,"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/pages\/920\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.support.hubbleconnected.com\/es\/wp-json\/wp\/v2\/media?parent=920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}