{"id":3144,"date":"2025-07-11T11:52:35","date_gmt":"2025-07-11T11:52:35","guid":{"rendered":"https:\/\/www.support.hubbleconnected.com\/?post_type=ht_kb&p=3144"},"modified":"2025-07-11T11:53:00","modified_gmt":"2025-07-11T11:53:00","slug":"troubleshooting-7","status":"publish","type":"ht_kb","link":"https:\/\/www.support.hubbleconnected.com\/fr\/knowledge-base\/troubleshooting-7\/","title":{"rendered":"D\u00e9pannage"},"content":{"rendered":"
How do I update the firmware of my Dream+ camera?<\/strong><\/span><\/summary>
\n\n

To update the camera’s firmware:<\/p>\n\n\n\n

    \n
  1. Ensure the sensor is\u00a0turned off<\/strong>.<\/li>\n\n\n\n
  2. The app will automatically check for updates and prompt you.<\/li>\n\n\n\n
  3. Follow the on-screen instructions to complete the update.<\/li>\n<\/ol>\n\n\n\n
    \n

    Firmware updates can only be applied when the camera is not connected to the sensor.<\/strong><\/p>\n<\/blockquote>\n\n<\/div><\/details><\/div>\n\n

    Can I get \u201cOut of Bed\u201d alerts on my phone?<\/strong><\/span><\/summary>
    \n\n

    Currently, the app does\u00a0not send phone notifications<\/strong>\u00a0for \u201cOut of Bed\u201d or Sleep Disturbance events. Alerts are provided via\u00a0audible beeps<\/strong>\u00a0from the sensor. This feature will be added in a future update.<\/p>\n\n<\/div><\/details><\/div>\n\n

    My camera is online and sensor is not connected.\u00a0<\/strong><\/span><\/summary>
    \n\n
      \n
    • Please make sure Dream Sensor is near to the camera.\u00a0<\/li>\n\n\n\n
    • Tap on Connect button and wait for few seconds.\u00a0<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n
      Night Vision is mode not activating?\u00a0<\/strong><\/span><\/summary>
      \n\n
        \n
      • Make sure the night vision is set to ON or Auto position in the app.\u00a0<\/li>\n<\/ul>\n\n\n\n
          \n
        1. If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera.\u00a0<\/li>\n\n\n\n
        2. Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off.\u00a0<\/li>\n\n\n\n
        3. Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved.\u00a0<\/li>\n<\/ol>\n\n\n\n

          Remarque<\/strong>: An alternative method to reset the infrared is to gently put your finger over the photo sensor in front of the camera for 15 seconds and then let go.\u00a0\u00a0<\/p>\n\n<\/div><\/details><\/div>\n\n

          I get noise interference on my device.<\/strong>\u00a0<\/span><\/summary>
          \n\n

          To avoid background noise or echoes, ensure that there is enough distance between your device and the Wi-Fi camera unit.   <\/p>\n\n\n\n

          Use of other 2.4 GHz products, such as Bluetooth systems or microwave ovens, may cause interference with this product.   <\/p>\n\n\n\n

          Keep the Wi-Fi camera unit at least 1m away from these types of products, or turn them off if they appear to be causing interference. <\/p>\n\n<\/div><\/details><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[111],"ht-kb-tag":[],"class_list":["post-3144","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting-dream"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/comments?post=3144"}],"version-history":[{"count":0,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3144\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/media?parent=3144"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=3144"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=3144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}