{"id":380,"date":"2021-01-11T15:24:35","date_gmt":"2021-01-11T15:24:35","guid":{"rendered":"https:\/\/support.hubbleconnected.com\/?post_type=ht_kb&#038;p=380"},"modified":"2022-05-27T13:51:08","modified_gmt":"2022-05-27T13:51:08","slug":"the-firmware-of-my-hubble-camera-is-outdated-how-can-i-update-it","status":"publish","type":"ht_kb","link":"https:\/\/www.support.hubbleconnected.com\/fr\/knowledge-base\/the-firmware-of-my-hubble-camera-is-outdated-how-can-i-update-it\/","title":{"rendered":"The firmware of my camera is outdated. How can I update it?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong><em>Pourquoi est-il important d'ex\u00e9cuter le dernier firmware?<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u2019est le micrologiciel qui 'indique' au mat\u00e9riel comment fonctionner. Des changements dans les fonctions de l'cam\u00e9ra ainsi que des am\u00e9liorations et des corrections de bogues sont mis en place au moyen de mises \u00e0 jour du micrologiciel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Comment mettre \u00e0 jour le firmware?<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Dans cette <a href=\"https:\/\/www.youtube.com\/watch?v=HM_iiRsKjK4\" target=\"_self\">vid\u00e9o<\/a> nous vous donnons les \u00e9tapes et quelques conseils. Nous expliquons la m\u00eame chose ici par \u00e9crit.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>If your camera comes with a backup battery, ensure that it is connected to the charger and has at least 40% battery.<\/li><li>Ensure you are running the most recent version of the Hubble Connected for Motorola app.<\/li><li>Make sure your camera is online and you are connected locally. In other words: your smart device is connected to the same WiFi\u00ae network as your camera.<\/li><li>Sur la page de la liste des cam\u00e9ras, appuyez sur l'ic\u00f4ne d'engrenage de la cam\u00e9ra dont vous souhaitez mettre \u00e0 jour le micrologiciel.<\/li><li>Select \u2018Camera Details\u2019 and you can see the Firmware Version listed.<\/li><li>Tap \u2018Check\u2019 to see if there is an update available and if so, follow the instructions shown on the screen.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">REMARQUE: assurez-vous de ne pas r\u00e9initialiser votre cam\u00e9ra et de rester sur le m\u00eame r\u00e9seau pendant la mise \u00e0 jour du micrologiciel (1 \u00e0 5 minutes).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9tapes ci-dessus n'ont pas aid\u00e9? Voici quelques conseils suppl\u00e9mentaires:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>1. Vous \u00eates connect\u00e9 \u00e0 distance:<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you are away from home with your mobile device connected to a different WiFi\u00ae network or using data the firmware update will fail. In that case, update the firmware locally instead, with both your mobile device and your camera connected to the same WiFi\u00ae network, or even standing near your router.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>2. Votre cam\u00e9ra est hors ligne:<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The firmware can be updated only when your camera is online. If your camera is offline you may need to reboot it to bring it back online or &#8211; if a reboot does not help \u2013 you need to delete it from the app and pair it again. Once your camera is online, you can update the firmware.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>3. Le cache de votre cam\u00e9ra est plein:<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case, you need to delete the camera from the Hubble Connected for Motorola app, perform a hard reset and go through setup again before you can update the firmware. Be aware that as a result of the hard reset you may lose events and your settings fall back to default. We suggest you save any events you want to keep before the hard reset and you check your settings once done.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici les \u00e9tapes de la r\u00e9initialisation mat\u00e9rielle et de la configuration (cam\u00e9ra int\u00e9rieure):<em>:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Delete your camera from the camera list: If you use iOS, please go to the Camera Settings, tap \u2018Remove Camera\u2019, and confirm its deletion. If you use Android\u2122 you go to the Camera Settings, tap the bin icon in the top right corner and confirm its deletion.<\/li><li>Hold down the &#8216;Pair&#8217; button on your camera.<\/li><li>Turn your camera off while holding down the &#8216;Pair&#8217; button.<\/li><li>Turn your camera back on, while still holding down the &#8216;Pair&#8217; button and wait until you hear a beep and the LED starts blinking. This may take up to 20 seconds.<\/li><li>Open the Hubble Connected for Motorola app and add your camera again.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voici les \u00e9tapes de la r\u00e9initialisation mat\u00e9rielle et de la configuration (cam\u00e9ra ext\u00e9rieure):<em>:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>D\u00e9branchez la cam\u00e9ra.<\/li><li>Tout en maintenant le bouton 'Pair' enfonc\u00e9, rebranchez la cam\u00e9ra. Le voyant LED s\u2019allume.<\/li><li>Attendez 10 secondes, puis rel\u00e2chez le bouton 'Pair'.<\/li><li>Attendez maintenant environ 20 secondes que la proc\u00e9dure de r\u00e9initialisation interne se termine et le voyant LED commence \u00e0 clignoter (rouge \/ vert).<\/li><li>Vous pouvez maintenant ajouter votre cam\u00e9ra \u00e0 votre compte.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez vous assurer de v\u00e9rifier les \u00e9tapes de r\u00e9initialisation correctes pour le mod\u00e8le de cam\u00e9ra que vous poss\u00e9dez.<\/p>","protected":false},"excerpt":{"rendered":"<p>Why is it important to run the latest firmware? It is the firmware that &#8216;tells&#8217; the hardware how to function. Changes in the camera functions as well as improvements and bug fixes are put into place by means of firmware updates. How can you update the firmware? In this&nbsp;video&nbsp;we give&#8230;<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[10],"ht-kb-tag":[],"class_list":["post-380","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-firmware"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb\/380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/comments?post=380"}],"version-history":[{"count":0,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb\/380\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/media?parent=380"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=380"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.support.hubbleconnected.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}