Hubble AI Vision

🎥 Crystal Clear Monitoring

• 2K UHD Camera Quality – See every detail in ultra-high resolution.
• Dual-band support: 2.4 & 5 GHz Wi-Fi for seamless, stable streaming.
• Digital 6X Zoom – Get closer without compromising clarity.

🤖 Smart AI-Powered Features

• Rollover Detection
• True-Cry Detection
• Advanced Sleep Analytics
• Baby Eye Wellness Reporting
• All powered by intelligent Hubble AI.

🛌 Sleep & Soothing Tools

• Built-in Sleep Training Function
• Multicolor Night Light and Soothing Nature Sounds
• Lullabies & Bedside Stories 

📱 HubbleClub App Integration

• Personalized sound recordings
• BabyZone Safety Alerts
• Motion-triggered video recordings
• Video history & playback
• Routine & growth tracking tools
• Access to an expanding cloud content library (stories, audiobooks & more)

🗣️ Live Interaction & Awareness

• Two-Way Communication
• Sound & Motion Alerts
• Automatic Infrared Night Vision – Perfect clarity in the dark.

🧠 Innovative Design

• Sleek, modern look to blend into any nursery.
• Flexible Mounting Arm – Multiple viewing angles made easy.

No, AI Vision camera is a standalone camera and it does not come with the parent unit. It can be used with the HubbleClub app.

Yes, but keep the cord more than 3 feet (1 meter) away from your baby to avoid strangulation hazards. Always use the supplied power adapter and wall wire covers.

• AI Vision Camera features advanced AI prediction algorithms so that unsafe sleep postures like when baby has their face covered face or aren’t on their back, are detected and you are alerted via the HubbleClub app. 
• For accurate detection and notification of all events, please mount the camera in a bird’s eye view to oversee your baby at about 4 to 5 ft (1.2 to 1.5m) distance for optimal detection like the illustration below.

Wall Mounting:

• Position the camera hook on the wall according to the expected camera height against the crib mattress.
• Mark on the wall the two mounting screw holes of the camera hook disc
• Drill 2 holes with the size suitable for fitting a #6 (4mm) screw drywall anchor
• Use the #6 (4mm) self-tapping screws and associated drywall anchors to mount the disc on the wall

• Snap fit the camera hook to the disc by first aligning the UNLOCK marks of both parts.

• Turn clockwise to lock the hook onto the disc with the LOCK marks aligned.

• Wind the flexible arm of the camera to the camera hook as below shown and adjust the camera head so that it is pointing to an overhead bird’s eye view of baby’s sleep position that suitably covers the crib.

• Remove the camera hook from the disc, dress the USB power cable that connected to the power adaptor and the camera unit inside the disc like below:

• When the camera is securely positioned on the disc, plug the USB-C plug of the USB power cable into the power socket at the rear of the camera unit.

To prevent the power cable from being within reach and being a potential choke hazard for the baby in the crib, it is highly recommended to cover the power cable with the Wall Wire Cover provided – Cover A is for the start and end; Cover B is for the middle sections and Cover C is the right-angled cover for turning the orientation from vertical to horizontal.

• Clean the wall with a soft cloth or an alcohol wipe before using the adhesive.
• Remove the clear film from the double adhesive behind each of the wall wire covers as below shown.
• Start with wall wire cover A below the camera to cover the power cable then press the cover to stick to the wall.
• Snap fit the wall wire cover B immediate after the cover A. Then press to stick to the wall
• Repeat snapping the wall wire cover B.

• Repeat the steps until the cable is entirely covered by the wall wire covers as shown below:

• Insert the USB-A (bigger end) plug of the USB power cable into the USB charger.
• Connect the USB charger to the electrical outlet.

Desktop Mounting

The flexible arm of the camera allows you to twist it to a circular ring base that can be used for desktop mounting and mounting across a variety of surfaces. Please note to press the base ring flat for optimal stability. Make sure the camera head is positioned as close to the center of the base ring as possible. Please see below for some examples of this:

The disc of the camera hook base can be separated as a desktop stabilizer. You can wind the camera flexible arm around it and snap part of the arm in the disc notch to hold it firmly. Please see below for some application examples:

To reset your AI Vision camera, please follow the steps below:

• Turn off the camera
• Press and hold the pair button. Keep holding the pair button and turn on the power.
• Keep the pair button hold for 20 seconds or hear a confirmation beep.
• Leave the camera for 1-2 minutes to complete the reset then re-register again.

Mount it in a bird’s-eye view position about 4–5 feet above the crib, facing straight down for the most accurate AI monitoring.

Yes, the flexible arm can be coiled into a ring base for desktop use. Just make sure it’s stable and provides a clear overhead view.

It monitors:

• Unsafe sleep postures (e.g. baby not on their back)
• Partial face covering
• True cry detection
• Eye wellness (blink monitoring)
• Movement & rollover alerts
• Sleep quality analytics

All alerts are sent to your phone and logged in the app. You can check more detailed info at https://www.support.hubbleconnected.com/knowledge-base/hubble-ai-features/

Please make sure to download the latest version of the HubbleClub app:

• iOS app
• Android app

• Ensure the camera is positioned correctly. The mobile device should be 15-30 cm away from the camera.

• If you are using iPhone, please make sure ‘access to location’ and ‘location are’ network are authorised.
• If the camera is unable to focus, keep the mobile device steady and ensure the room is well-lit.
• Set your phone’s brightness to the optimum level. (You can readjust it after the setup is complete).
• Ensure there are no special characters in your Wi-Fi network name and password.
• AI Vision camera can connect to both 2.4Ghz and 5Ghz networks.

Follow the in-app instructions to create your Hubble account and connect to your device:

If setting up using the QR code did not work, try setting up the camera with Wi-Fi:

iOS Steps:

1. Tap on ‘Try with WiFi setup.’
2. Go to Phone Settings and select the camera SSID.
3. Return to the app to resume setup.
4. The camera should be detected.
5. Select your Wi-Fi network and enter your Wi-Fi network password.
6. Wait for the camera to complete the setup.
7. Name your device and press ‘Start Viewing the stream.’

Android Steps:

1. Tap on ‘Try with WiFi setup’ and select the detected device.
2. Wait for the device to be detected.
3. Select your Wi-Fi network and enter your Wi-Fi network password.
4. Wait for the camera to complete the setup.
5. Name your device and press ‘Start Viewing the stream.’

If the issue still persists, please reach out to our customer support team at customervoice@hubblehome.com or supporr@hubbleconnected.com

Yes, if you use iOS 12.0+ or Android 8.0+

Yes! Unlike many baby monitors, Hubble AI Vision supports both frequencies for better performance.

🔴 Red: Offline

🔵 Blue: Connected

🔴/🔵 Blinking: Pairing Mode

The setup issue can be caused by several reasons:

1. If you are getting ‘Setup Failed’ message, usually it means that you either have entered an incorrect WiFi password or your WiFi signal strength is weak. 

Please try to set up the camera once again making sure:

• Move the camera closer to the router or router to the camera.
• Double check your WiFi password. It should not contains special characters. If you are not sure about this, please let us know your WiFi password and we will check from our side as well.
• If your camera says ‘connecting to server’, it means the WiFi password is correct and there can be unstable internet connection issues. In this case, you may also try to restart your router and device and try to set up the camera once again.

2. If you are getting ‘Server is not responding’ error message:

Please check your IP address at  https://whatismyipaddress.com/ and email our customer support at support@hubbleconnected.com and we will check if further.

3.  If you are getting ‘Scanning failed’, it usually means that the camera could not detect the QR code. Please be so kind as to try to set up the camera once again, making sure:

• Hold your mobile device 15cm (6 inches) to 30 cm (12 inches) in the front of the camera.
• Ensure the QR code is visible and centred
• Keep the mobile device steady and ensure the room is well-lit.
• Set your phone’s brightness to the optimum level. (You can readjust it after the setup is complete).
• Allow 5-10 seconds for the camera to scan the QR code.

If you still cannot setup the camera using the QR code, please proceed with the WiFi setup as an alternative.

3. If you are getting a message about Unsupported character in your WiFi network, please make sure there are no special characters in your WiFi Network.

If you are not sure what special characters are not supported, you can share with our customer support team by emailing us at support@hubbleconnected.com your WiFi password and we will advise you.

You can try to change your WiFi name and password as well as create a new access point in the router and try once again.

You can check all HubbleClub features at https://www.support.hubbleconnected.com/article-categories/hubbleclub-app/

👶 Welcome to Smarter Parenting with Hubble AI

At HubbleClub, we understand the joys and challenges of raising a newborn. That’s why we’re excited to introduce Hubble AI — an intelligent, science-backed solution designed to keep your baby safe, healthy, and happy.

With cutting-edge technology at its core, Hubble AI acts as your virtual guardian, always alert and ready to notify you the moment your little one needs attention.

🌟 What Can Hubble AI Do for You?

1. Covered Face Detection Alerts:
Your baby’s safety is our priority. Hubble AI instantly alerts you if your baby rolls over or has their face covered, helping you act quickly to reduce sleep-related risks.

2. Sleep Insights:
Understand your baby’s sleep like never before. Hubble AI analyzes sleep duration, movements, and positions to give you a detailed view of sleep quality — day and night.

3. Baby Eye Wellness:
Eye care begins early. Hubble AI monitors your baby’s blinking patterns to identify any irregularities and ensure their developing eyes stay healthy.

4. Precious Baby Moments:
Don’t miss a single milestone. Hubble AI uses computer vision to curate adorable clips of special moments from your recordings — perfect for keepsakes and sharing.

5. Cry Detection:
Know when your baby needs you. Real-time cry alerts are sent directly to your phone, so you can respond with comfort and care immediately.

It is recommended for a baby for age range from 0-6 months.

As a parent, your baby’s sleep is one of the most critical aspects of their well-being. That’s why Hubble AI is proud to introduce you to Hubble Sleep Insights – your window into your little one’s sleep world.

Designed with cutting-edge technology and precision, Hubble Sleep Insights offers you a wealth of valuable information about your baby’s sleep patterns like never before. From the quality of sleep, to sleep positions (back, belly, side), rollover frequency, number of awakenings throughout the sleep period, and movements throughout the day and night, you’ll have a comprehensive view of your baby’s sleep routine at your fingertips.

How does it work?

Hubble AI Sleep Insights aims to show you all the relevant and updated information related to your child’s sleep in one place. When you have this feature enabled, the app dashboard will show all the information related to Sleep Insights at a glance as shown below. This includes both data from the current sessions and from the previous night.

Tips for accurate Sleep Insights:

• Camera Placement: Position the camera in a way that provides a clear and unobstructed view of your baby’s sleep area. Place it at a suitable height, preferably mounted on a wall or securely attached to a stable surface. Make sure the camera angle covers the entire crib or sleeping space without any blind spots.
• Optimal distance: The baby should be in focus and in a moderate distance from the crib camera. We recommend a distance of 1.5 to 2 meters between the camera and baby.
• Avoid overstuffing: Don’t clutter the crib with toys, stuffed animals, pillows etc.
• White balance: The camera’s exposure should neither be overbright or dark, a healthy white balance during day mode is advisable
• One baby at a time: There should only be one baby in the crib at one time.

What is a sleep session?

To view detailed sleep insights, the complete sleep cycle breaks into multiple sleep sessions based on the sleep time and time of day. For eg. If your baby takes 2 naps during the day in addition to their night sleep, the sleep session data will reflect both the night sleep and all the naps taken during the day in one place for your review.

How can I view Sleep insights?

 Sleep insights can be accessed on the dashboard and from the live feed. This section will show consolidated sleep reports for the selected day

All currently running sleep sessions will be displayed under “sleep session”

Note: This section provides sleep insights from the previous night’s sleep. For eg. If today is the evening of 2nd of June you will be able to view the insights for the night of 1st June and all the naps during the day for 2nd June.

What is a sleep target?

Hubble AI recommends ideal sleeping hours based on the baby’s age (which is input by the parent during the creation of their baby profile on the app). The recommended hours of sleep for your baby as per their age is automatically set as their sleep target as per our Hubble Sleep Expert guidelines.

Can I change my sleep target?

Each baby is unique and special. Sometimes, your baby might need slightly more or less sleep than the stipulated length of sleep targets determined for their age. As a parent, if you’d like to set or update the sleep target for their age, you can do it on the HubbleClub app.

The new sleep targets will be applicable from the next sleep cycle onwards.

If you’d like to set or update a sleep target for your baby, simply head to Sleep Insights and “Sleep Target” and select “Update your Baby’s sleep target.” You can choose to edit the target here and then click Accept.

Will sleep targets be updated automatically?

Yes, and you will be informed to accept the updated sleep target, and you will also be provided with an option to change the sleep target.

Below are the recommended hours of sleep by baby’s age :

• 0-3 months: 14-17 hours
• 3-6 months: 12-16 hours
• 6-11 months: 11-14 hours
• 11 -above: 11-14 hours

How to generate a sleep report? How often can I generate a sleep report?

Depending on the camera being set up correctly, you can review the sleep insights from the previous night, each morning.

Additionally, you can also review the sleep session timeline at any time during the day, which will give you info on specific details related to baby’s sleep both during the night and day–this data is updated periodically during the day.

Can I also track and review data on day-time and afternoon naps?

In addition to night-time sleep, the HubbleClub app also lets you track and review naps taken throughout the day to provide you with a complete picture of your baby’s sleep.

Sleep Pattern Overview: Where can I view my baby’s time asleep and time awake?

The number of hours your baby was asleep and the time they were awake is shown in the “Last Night’s Recap” bar visually and is also mentioned in words below the bar, for quick reviewing.

How does the Last Night’s Recap section help parents?

Hubble AI’s Last Night’s Recap is designed to provide parents and caregivers with quick yet insightful details about their baby’s sleep both at night and during the day. 

The sleep pattern bar is a quick glimpse of time asleep, and time awake. It is color coded to ensure important details and patterns of sleep can be reviewed at a glance even on-the-go. 

Reviewing a baby’s time asleep and awake regularly is crucial for parents to monitor their baby’s sleep patterns, identify potential sleep issues, and ensure the baby is getting adequate rest for healthy development. It provides parents with valuable data, fostering a deeper understanding of their baby’s sleep behavior, and aiding in informed decisions to optimize sleep routines for the baby’s well-being. 

What is Sleep Quality?

Sleep quality refers to the effectiveness and restorative nature of sleep, including factors such as duration, continuity, and the absence of disturbances. It is characterized by a balance of deep and REM sleep cycles, contributing to overall physical and mental well-being. 

How does Hubble – AI Calculate Sleep Quality?

Hubble AI Monitor detects the movement of the baby along with capturing sleep data. Sleep Quality is then calculated based on the movement and disruptions during sleep, with the core understanding that any disruptions during the sleep cycle decline the quality of sleep. 

Example:
The total sleep time detected by Hubble AI Monitor is 8 hours, out of which 85 minutes were recognized where there was movement during sleep. Therefore, the Sleep quality for this Sleep Cycle will be

((8*60) – 85)/8*60) *100 = 82%

How do I get the HubbleClub app to stop tracking sleep?

If you want to pause sleep reports being generated, head to Device settings > disable sleep insights on the app.

Will I receive multiple reports if I have more than one baby?

One camera can be used to monitor a single baby and track one baby’s sleep at a time.
If you have multiple cameras connected, you will receive a different report for each camera.

My baby was asleep but not in the crib, how can I manually add the sleep time on the app?

You can manually add sleep data by heading to the Sleep Tracker inside the Baby Tracker on the HubbleClub app. Additionally, you can also add the data through the sleep tracker widget on the home screen

As a parent, there’s nothing more important than the safety of your little one. With Hubble AI’s Covered Face Detection Alert, we’ve harnessed the power of artificial intelligence to provide an unparalleled layer of protection for your baby.

Imagine having a virtual watchdog that remains vigilant, constantly monitoring your baby’s movements. Our advanced AI technology is designed to recognize the crucial moments when your baby rolls over or accidentally have their face covered, potentially posing a safety risk.

The moment Hubble AI detects such a situation, you receive an instant notification on your device, whether it’s your smartphone or tablet. This real-time alert empowers you to act promptly, ensuring your baby’s well-being and reducing the likelihood of any potential hazards.

How does it work? 

The AI detection function will be activated once you set up the Hubble camera to your baby’s crib, and enable the Covered Face Detection feature in your Hubble club app.

Covered face alert setting

Please note:

• The AI function works only with the bird’s eye view camera setup.
• For an upgraded performance we recommend you set the motion video duration to 60 seconds (optional)
• Once your baby is placed in the crib, the AI powered feature will start monitoring your baby’s movement and face visibility to ensure your baby is sleeping in a safe position.

The moment Hubble AI detects a situation where your baby might have their face covered, you will receive an instant notification on your HubbleClub app whether it’s your smartphone or tablet. This real-time alert empowers you to act promptly, ensuring your baby’s well-being and reducing the likelihood of any potential hazards.

A list of situations where you will get Covered Face Alerts:

1. If baby is on their side and about to rollover.
2. If baby has rolled over or is asleep on their stomach.
3. If baby’s face is covered by an object

Why do we send alerts in these situations?

The above positions of the baby indicate that they might have rolled over, are about to roll over, have their face covered or might be at risk of suffocation as identified by computer vision technology. These alerts are not meant to alarm caregivers, but to let them know that their baby might be in a position where they need to check in on them. No infant should be left unsupervised for long but our smart AI tools ensure that you can take a quick breather to get some chores done knowing that you will be notified if, and when your baby needs you.

A list of positions where you will not get Covered Face Alerts:

1. If baby is on their side and their nose is clearly visible in the frame
2. If baby is on their back with their face facing up
3. If baby is on their back with their face to the side

These positions are deemed relatively safe for baby and you are not sent a Covered Face Alert in these positions.

You may also receive false alerts sometimes in the below scenarios:
1. If stuffed toys or objects are present in the crib
2. If there’s an object that obstructs the camera’s view of the baby

How to set up your camera for accurate detection ?

Setting up your camera in the right way will help you get accurate alerts and prevent false notifications. Please see below for visual help on setting up the camera’s field of view accurately.

1. Your Hubble crib camera should be mounted such that the top-view of the crib can be seen without obstruction. 

Please also check that the crib covers the camera’s frame view/screen fully. It is vital that your camera be positioned correctly to prevent any inaccurate detection or false alerts.

If the camera’s field of view doesn’t fully cover the subject (baby) you might not receive alerts at all due to the face not being visible as illustrated below.

2. The baby should be visible and in focus within 1.5 to 2 meters from the camera.

3. Avoid overstuffing the crib with toys, stuffed animals, pillows etc. The American Academy of Pediatrics recommends that the baby’s sleep surface be clutter-free, with no blankets, pillows, crib bumpers, stuffed animals or other objects. These can cause breathing obstruction or strangulation if the baby rolls over into any of these items.

Hanging toys might also cause an obstruction, blocking a clear picture of the baby in the camera’s viewfinder as shown above.

4. The camera’s exposure should neither be overbright or dark, a healthy white balance during day mode is advisable.

5. AI functions are designed to monitor a single baby scenario i.e., one baby in the crib at a time. The feature will perform inappropriately in multiple baby scenarios resulting in false notification.

Additional note on babies sitting up in the crib:

In older babies (aged 9 months and above) who are able to sit up on their own, Hubble AI might recognize it as a situation where their face is not visible and send you an alert for the same.

Covered Face Alerts feature is best suited for infants under the age of 8 months who are at most risk of SIDS and suffocation which might occur if there is some obstruction in their breathing pathways or if they’re attempting to rollover.

Why is proper camera mounting important?

Hubble AI sees your baby’s world through a camera which acts as its eye. The accuracy of AI features depends on the angle in which the camera has been set up and the field of view that’s visible from the camera. At times the camera might have a partial view or completely invisible view of the baby’s face if it’s not been set up correctly. Therefore, alerts are triggered based on what’s visible in the camera’s field of view which might differ from what a parent or caregiver sees.

Sometimes, the camera might detect a state where your baby’s face is not visible from the bird’s eye view angle due to a crib mobile toy that forms an obstruction between the camera and the baby’s face as shown below.

We recommend avoiding the use of extra toys and objects that might form obstructions while in monitoring mode.

How do I turn off alerts/stop receiving alerts on Covered Face Alerts?

To turn off alerts and to customize your preferences, head over to Device Settings on your HubbleClub app and choose “Covered Face Alert” and toggle the button to “Off” mode. You will now not receive any notifications for this alert.

We know that as a parent, your baby’s journey is filled with countless magical moments that make your heart skip a beat. At Hubble AI, we celebrate those precious moments with you, and that’s precisely why we’re thrilled to introduce you to our newest feature – Precious Baby Moments.

With Precious Baby Moments, we’ve harnessed the power of cutting-edge computer vision technology to create a treasure trove of your baby’s most endearing adventures. This thoughtful feature combs through your daily video recordings, carefully selecting those heart-melting moments that tug at your heartstrings.

How does it work?

Our Hubble AI engine scours through the footage from each day and extrudes memorable moments using advanced algorithms to recognize human emotions. Parents get to view a list of these moments in a timeline or in a video format and save it to their device for posterity.

How to review Precious Moments:

You will be informed whenever your Precious Moments summary is ready via a notification on the app so you can take a look at your baby’s sweet moments.

How to preserve your Precious Moments videos to your phone or share them with family and friends?

To download and share your baby’s Precious Moments you can tap on the Share or Download icons once you are done viewing them.

Tips to ensure that each precious moment is captured:

For more colorful precious moments from your baby’s day, it is recommended that your camera be in day (color) mode for more in-depth scouring of moments during the daytime, especially when your baby is awake.

With Baby Eye Wellness, Hubble AI offers you a unique tool to monitor and track your baby’s eye blinking to get quick insights into their wellness.

Hubble AI’s Baby Eye Wellness feature allows you to see the number of times your baby blinks throughout the day, helping you gauge their comfort level and overall eye health. Whether they’re awake, taking a nap, or engaging in play, you can now have a clearer picture of how well their little eyes are adjusting and responding to their surroundings.

How does Hubble Baby Eye Wellness work?

Our Baby Eye Wellness Tracker powered by Hubble’s video AI analytics engine assesses the frequency of eye blinks in the infant and sends reports of anomalies, if any. Our Baby Eye Wellness has two modes – the On-Demand (Manual) mode and the AI Automatic mode.

e :

1. Parents would need to upload a 40-75 sec video of their baby while ensuring that the video is well lit, and that the baby’s eye are visible within the frame.
2. Once the video is uploaded, our algorithm analyses the footage, and a report is generated.
3. The parent is informed once the report is generated.
4. Reports can be generated as often as needed.

AI Automatic mode:

For the Automatic Mode, Hubble AI uses the crib mounted camera data to provide you with the eye wellness report of your baby periodically. The change in eye-blinking rate is a gradual process, hence the frequency of report generation is limited to twice in a month as the default setting.

You can also edit the frequency of reports to suit your needs. With our progressive graph, you can visualize the past and present eye-blink rate for any natural variations or anomalies and also keep a log of the history.

For best results in this mode, we recommend that the event video length be set to 60 seconds in the app under Device Settings.

Tips for generating accurate reports:

To ensure accurate reports of your baby’s eye wellness using Hubble AI’s Baby Eye Wellness feature, follow these tips:

1. Camera Placement: Position the camera in such a way that it provides a clear and unobstructed view of your baby’s face, especially their eyes.
2. Video Length: Please ensure that the video is between 40-75 seconds long for accurate detection and reporting.
3. Sufficient Lighting: Make sure the room has adequate and consistent lighting. Proper lighting conditions help the camera accurately detect and track your baby’s blinking patterns. Avoid harsh or uneven lighting that could interfere with accurate detection.
4. Clean Camera Lens: Regularly clean the camera lens to maintain clear image quality. Dust or smudges on the lens may affect the camera’s ability to accurately track your baby’s eye movements.
5. Clear View of Eyes: Ensure there are no objects or accessories obstructing your baby’s eyes during monitoring. Avoid hats or headbands that might partially cover their eyes, as this could impact the accuracy of the eye wellness tracking.
6. Consistent Monitoring: Maintain regular monitoring to track your baby’s blinking patterns. Consistency allows you to identify any changes or irregularities in their eye wellness over time.
7. Review Reports Over Time: Look for trends and patterns in baby’s eye wellness reports over several days or weeks. Comparing data over time can provide valuable insights into your baby’s eye health and habits.
8. Consult with a Pediatrician: While Baby Eye Wellness is a helpful tool, it’s essential to remember that it complements, rather than replaces, professional medical advice. If you have any concerns about your baby’s eye health, consult with a pediatrician for a comprehensive assessment.
9. Hubble AI Tip: For accurate Eye Wellness reports from your baby’s day, it is recommended that your camera be in day (color) mode for more in-depth scouring of footage during the daytime, especially when your baby is awake.

How often can I generate Baby Eye Wellness reports?

You can generate on demand reports as often as needed, when requesting reports manually. Please follow the steps mentioned for manual reports. Alternatively, you can also set a schedule for reports to be generated automatically according to a cycle of your choosing.

What is the ideal video recording length to generate reports?

We recommend that the event video length be set to 60 seconds in the app under Device Settings. Your video should be a minimum length of 45 seconds.

Our Cry Detection Feature employs cutting-edge AI technology to analyze audio signals in real-time, identifying patterns unique to a baby’s cry and carefully discerns between background noise and your baby’s cries.

Crying is a primary means of communication in infants and is used to signal pain, hunger or their need for comfort.

By filtering out extraneous noise and prioritizing the detection of a baby’s cry, parents and caregivers can rest assured that they will be promptly alerted when their baby needs them via an app alert on their HubbleClub app, even amidst busy household environments.

How to enable/disable Cry Detection Alerts?

Cry detection alerts can be turned on in the HubbleClub app from the Device settings section.

Where can I see/review cry detected events?

You can review all Cry events whenever you open a notification or Cry Detection alert in the HubbleClub app. You can also view all Cry events in the event timeline.

The setup issue can be caused by several reasons:

1. If you are getting ‘Setup Failed’ message, usually it means that you either have entered an incorrect WiFi password or your WiFi signal strength is weak. 

Please try to set up the camera once again making sure:

• Move the camera closer to the router or router to the camera.
• Double check your WiFi password. It should not contains special characters. If you are not sure about this, please let us know your WiFi password and we will check from our side as well.
• If your camera says ‘connecting to server’, it means the WiFi password is correct and there can be unstable internet connection issues. In this case, you may also try to restart your router and device and try to set up the camera once again.

2. If you are getting ‘Server is not responding’ error message:

Please check your IP address at  https://whatismyipaddress.com/ and email our customer support at support@hubbleconnected.com and we will check if further.

3.  If you are getting ‘Scanning failed’, it usually means that the camera could not detect the QR code. Please be so kind as to try to set up the camera once again, making sure:

• Hold your mobile device 15cm (6 inches) to 30 cm (12 inches) in the front of the camera.
• Ensure the QR code is visible and centred
• Keep the mobile device steady and ensure the room is well-lit.
• Set your phone’s brightness to the optimum level. (You can readjust it after the setup is complete).
• Allow 5-10 seconds for the camera to scan the QR code.

If you still cannot setup the camera using the QR code, please proceed with the WiFi setup as an alternative.

4. If you are getting a message about Unsupported character in your WiFi network, please make sure there are no special characters in your WiFi Network.

If you are not sure what special characters are not supported, you can share with our customer support team by emailing us at support@hubbleconnected.com your WiFi password and we will advise you.

You can try to change your WiFi name and password as well as create a new access point in the router and try once again.

• Make sure HubbleClub notifications are enabled in your phone and app settings.
• Check the camera view is correctly positioned
• Ensure you have enabled the motion/sound and/or AI features in HubbleClub settings

1. Please make sure you have linked the Baby Profile in the app settings

2. AI features can be disabled. Please make sure to enable the AI features under Camera Settings:

3. Camera angle is not in the over the crib position:

The Al function works only with the bird’s eye view camera setup. Check more on at this link under “How to set up your camera for accurate detection?”

Please check the Tips for accurate Sleep Insights in order to set your camera and crib optimally to generate accurate reports.

If Cry Detection Alerts are not being received, please verify the following:

• Please make sure Motion Video Recording is set to Cloud. 
• Ensure that notification permissions are granted for the HubbleClub app on your phone.
• Check the motion detection sensitivity settings under Device Settings; it should be set to medium or high.
  
  
  

The warranty is 1 (one) year from the date of purchase and 90 days for accessories. Please make sure to keep your proof of purchase.

You can reach out to our customer support team by sending an email at support@hubbleconnected.com. You can also check our website at hubbleconnected.com.

How to Obtain Warranty Service or Other Information?

If your product is not working properly, read this Quick Start Guide or the online User’s Guide of one of the models listed on page 1.

For questions, warranty, support or service related to the product, please contact us by

Email: support@hubbleconnected.com

Consumer Products and Accessories Limited Warranty (“Warranty”)

Thank you for purchasing this Hubble Connected branded product manufactured under license by Hubble Baby Care Limited (“HBC”).

What Does this Limited Warranty Cover?

Subject to the items listed below in the section “What is not Covered” HBC warrants that this Hubble connected branded product (“Product”) will be free from defects in material and workmanship under normal use for a period of 1 years from the date of purchase and that any certified accessory (“Accessory”) sold for use with this product will be free from defects in materials and workmanship under normal use for a period of 90-days from the date of purchase. This Limited Warranty is your exclusive warranty and is not transferable.

What is not covered?

This Limited Warranty excludes and does not cover:

• Normal deterioration or wear resulting from use;
• Damage caused by or resulting from misuse, abuse, or accident;
• Damage caused by or resulting from improper operation or storage;
• Damage caused by or resulting from contact with foreign substances, including, but not limited, to liquid, water, rain, humidity, perspiration, sand, dirt, and/or food;
• Damage caused by or resulting from the use of Non-Hubble Connected branded or certified Products or Accessories or other peripheral equipment.
• Damage caused by or resulting from modifications, alterations, tampering, improper installation, or repairs by someone other than Hubble connected, HBC or their authorized representatives.
• Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories; and,
• Periodic maintenance, repair and replacement of parts due to normal wear and tear.

What Other Limitations Are There?

THIS LIMITED WARRANTY SETS FORTH THE ENTIRE LIABILITY OF HBC AND CONTAINS YOUR SOLE AND EXCLUSIVE  REMEDY. OTHER THAN THIS LIMITED WARRANTY, HBC MAKES NO ADDITIONAL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR STATE DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THEN THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. REPAIR OR REPLACEMENT IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST HBC AND HUBBLE CONNECTED. IN NO EVENT SHALL HBC OR HUBBLE CONNECTED’s LIABILITY TO REPAIR OR REPLACE YOUR PRODUCT OR ACCESSORY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT AND ACCESSORY AND HBC ANDHUBBLE CONNECTED’S TOTAL LIABILITY FOR DAMAGES ARISING FROM THIS LIMITED WARRANTY SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT AND ACCESSORY REGARDLESS OF WHETHER SUCH CLAIM ARISES UNDER CONTRACT, STATUTE, TORT OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL HBC OR HUBBLE CONNECTED BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES. ALL DISCLAIMERS, LIMITATIONS OF LIABILITY AND MODIFICATIONS OF WARRANTIES STILL APPLY EVEN IF THE LIMITED REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from one jurisdiction to another.

Who is covered? This Warranty extends only to the first consumer purchaser and is not transferable.

What will Hubble Baby Care Limited do?

HBC or its authorized distributor at its sole discretion will, at no charge, repair or replace any Products or Accessories that do conform to this Warranty. In the event that replacement is necessary to remedy a defect in material or workmanship, HBC may use new or re manufactured products, accessories or parts of equal quality to the original Product or Accessory.

How to Obtain Warranty Service or Other Information?

For questions, warranty, support or service related the product, please contact us by

Live Chat: hubbleconnected.com

Email: Support@hubbleconnected.com

You will receive instructions on how to ship the Products or Accessories at your expense and risk, to an HBC Authorized Repair Center.

You must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, (e) your name, address, email address and telephone number. These terms and conditions constitute the complete warranty agreement between you and HBC regarding the Products or Accessories purchased by you, and supersede any prior agreement or representations,including representations made in any literature publications or promotional materials issued by HBC or representations made by any agent, employee or staff of HBC, that may have been made in connection with your purchase of any Product and/or Accessory.

FCC (part 15) and IC regulations

FCC. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

Note: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user’s authority to operate the equipment.

The device has been evaluated to meet general RF exposure requirement.

To maintain compliance with FCC’s RF exposure guidelines, the distance must be at least 20 cm between the radiator and your body, and fully supported.

Industry Canada. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)

l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

The device has been evaluated to meet general RF exposure requirement. To maintain compliance with RSS-102 — Radio Frequency (RF) Exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. le dispositif de a été évalué à répondre général rf exposition exigence.pour maintenir la conformité  avec les directives d’exposition du RSS-102-Radio Fréquence (RF). ce matériel doit être installé et exploité à une distance minimale de 20 cm entre le radiateur et votre corps.