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What if only my parent unit or only the camera stops working? 

If you experience any issues with your device, whether it’s the parent unit or the camera, we have got you covered! Our Device Wellness Program allows us to replace the part that does not work, no questions asked*

Whether it’s the camera or the parent unit or power adapter that’s causing the problem, we will make sure to send you a replacement, so that you can continue enjoying all the great features without interruption. Just reach out to our customer support team, and we will take care of it for you! 

* Please note that this doesn’t cover damage caused by accidents, misuse, or exposure to harsh conditions.

Updated on May 26, 2025

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