Dépannage

Please try to troubleshoot the issue following the steps below:

1. Ensure the camera and monitor are within 3 feet of each other. If you have multiple cameras, keep them apart or turn them off to prevent interference.
2. Reset the camera: Turn off the camera using its power switch or unplug it from power. Press and hold the PAIR button while turning the camera back on or plugging it in. Release the PAIR button when you hear a long BEEP.
3. Turn your monitor (parent unit) back on and check for normal operation.
4. If the camera remains disconnected or unresponsive, wait for the camera LED to flash red, which may take up to 1 minute after the long BEEP.
5. Once the camera LED starts flashing red, manually pair the camera to an unused camera slot using the following steps:

• Swipe up at the bottom of the screen to display the menu bar. Scroll left/right to locate the camera icon and tap on it.
• Tap the add camera icon to access the camera list.
• Use the + UP or – DOWN button to select the desired camera. The parent unit will start searching for the camera.
• Press and hold the PAIR button on the underside of the camera until the parent unit finds the camera, beeps, and displays “PAIR OK” on the screen. The camera’s video feed will then appear.
• Once successfully paired, remove the camera from the old camera slot.

• To use your video monitor baby and parent unit together, you must be able to establish a radio link between them, and the range may be affected by environmental conditions. 
• Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic doors or reinforced concrete between the baby and parent units may block the radio signal. 
• The signal strength may also be reduced by other solid structures, like walls or electrical equipment, such as radios, TVs, computers, cordless or mobile phones, fluorescent lights or dimmer switches. 
• Use of other 2.4 GHz products, such as wireless networks (Wi-Fi routers), Bluetooth systems, or microwave ovens, may cause interference with this product, so keep the baby monitor at least 1.5 meters (5 feet) from these types of products, or turn them off if they appear to be causing interference. 
• If the signal is weak, try moving the parent and/or the baby unit to different positions in the rooms. Rotating the parent unit 90 degrees may also improve signal strength. 

Please check the below points:

• The volume level in the parent unit may be set too low: increase the volume level of the parent unit.  
• The parent unit and the monitoring baby unit may be out of range with each other: try to reduce the distance between the units, but not closer than 1 meter. 

• The parent unit and the baby unit are too close to each other: please make sure the parent unit and baby unit are at least 1 meter away from each other. 
• The speaker volume of the parent unit may be set too high: please try to decrease the volume of the parent unit. 

• Make sure the night vision is set to ON or Auto position in the app. 

1. If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera. 
2. Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off. 
3. Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved. 

Remarque: An alternative method to reset the infrared is to gently put your finger over the photo sensor in front of the camera for 15 seconds and then let go.