How do I update the firmware of my Dream+ camera?
To update the camera’s firmware:
- Ensure the sensor is turned off.
- The app will automatically check for updates and prompt you.
- Follow the on-screen instructions to complete the update.
Firmware updates can only be applied when the camera is not connected to the sensor.
Can I get “Out of Bed” alerts on my phone?
Currently, the app does not send phone notifications for “Out of Bed” or Sleep Disturbance events. Alerts are provided via audible beeps from the sensor. This feature will be added in a future update.
My camera is online and sensor is not connected.
- Please make sure Dream Sensor is near to the camera.
- Tap on Connect button and wait for few seconds.
Night Vision is mode not activating?
- Make sure the night vision is set to ON or Auto position in the app.
- If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera.
- Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off.
- Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved.
Remarque: An alternative method to reset the infrared is to gently put your finger over the photo sensor in front of the camera for 15 seconds and then let go.
I get noise interference on my device.
To avoid background noise or echoes, ensure that there is enough distance between your device and the Wi-Fi camera unit.
Use of other 2.4 GHz products, such as Bluetooth systems or microwave ovens, may cause interference with this product.
Keep the Wi-Fi camera unit at least 1m away from these types of products, or turn them off if they appear to be causing interference.