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Nursery View Pro

Questions générales

What’s in the box?

1 x Parent Unit
1 x Baby Unit (Camera)
2 x Power adapters (Parent Unit and Baby Unit)
1 x Quick Start Guide
In multi-camera packs, you will need one or more additional Baby Units with power adapters.

Where can I set up my Baby Unit?
  • Choose a location for the Baby Unit that will provide the best view of your baby in his/her crib.
  • Place the Baby Unit on a flat surface, such as a dresser, bureau or shelf, or mount the Baby Unit with Hubble Grip (Not Included).

PLEASE NEVER place the Baby Unit or cords within the crib.

How do I register/pair the Baby Unit with the Parent Unit?

The Baby Unit is pre-registered to your Parent Unit. You do not need to register it again unless the Baby Unit loses its link with the Parent Unit. To re-register your Baby Unit, or register a new Baby Unit, follow the procedures below:

  1. Press the Menu button and the menu bar will pop up.
  2. Press the < LEFT button or > RIGHT button until is highlighted, and the – (delete) / +(add) /(view) / (scan) menu will pop up.
  3. Press the + UP button or – DOWN button to select + (add) and press the OK button to confirm.
  4. Camera 1 / 2 / 3 / 4 will pop up. Press the + UP button or – DOWN button to select the desired Camera, and press the OK button to start searching for a camera unit.
    Note: If a camera is currently paired with the Parent Unit, its camera location (with an * beside it) cannot be selected for a new registration.
  5. Press and hold the PAIR button on the bottom of the Baby Unit until the Parent Unit finds the camera, beeps and PAIR OK appears on the screen. The video from the camera will then appear.
    Note: A camera can only be registered to one Parent Unit at any one time.
How do I view a camera?
  1. Press the Menu button and the menu bar will pop up.
  2. Press the < LEFT button or > RIGHT button until camera control icon is highlighted, and
    the – (delete) / + (add) / (view) / (scan) menu will pop up.
  3. Press the + UP button or – DOWN button to select (view) and press the OK button to confirm.
  4. Camera 1 / 2 / 3 / 4 will pop up, press the + UP button or – DOWN button to select the desired Camera, and press the OK button to view the picture from that camera.
    Note: Only camera locations with an * can be selected.
    TIP
    You can also press the OK button repeatedly to select the available camera options from 1/ 2/ 3/ 4, (scan).

Which cameras are compatible with this monitor?

Only Nursery View Pro camera is compatible with the Nursery View Pro parent unit.

How to turn off the parent unit screen? 

Press the Display On/Off button to turn the LCD screen on or off, while still leaving the audio monitor on. 

How does the night vision work? 

The baby unit has 8 high-intensity infrared LEDs for picking up clear images in the dark.  

When the built-in light sensor on the top of the unit detects a low level of ambient light, the LEDs will automatically activate and the screen on the parent unit will display in black and white. The moon icon will be displayed at the top of the screen.

Is it possible to adjust the LCD brightness of the parent unit? 

You can adjust the brightness of the parent unit screen from Level 1 to Level 8.  

  1. Press the menu button and the menu bar will pop up. 
  2. Press the < LEFT button or > RIGHT button until the sun icon is highlighted. 
  3. Press the UP button or DOWN button to select the desired brightness from level 1 ~ 8. (The default brightness is level 4.) 
How to set the alarm on the parent unit? 

Please follow the steps below:

  1. Press the menu button and the menu bar will pop up. 
  2. Press the < LEFT button or > RIGHT button until the clock icon is highlighted. 
  3. Press the UP button or DOWN button to select alarm, off after 2 hours, 4 hours or 6 hours. 
How to set the screen off time of the parent unit? 
  1. Press the menu button and the menu bar will pop up. 
  2. Press the < LEFT button or > RIGHT button until the screen icon is highlighted. 
  3. Press the UP button or DOWN button to select auto video off after 5 mins, 15 mins or 30 mins (if operating on batteries only). 

Note: The audio will remain and you can press any key to switch the video back on. 

How to use the talk mode? 

Please follow the steps below:

  • Press and hold the TALK button (microphone icon) on the parent unit to talk to your baby through the baby unit’s speaker.  
  • The microphone icon will be displayed at the top of the LCD screen. 

Dépannage

I cannot hear sound or baby crying from the parent unit. What should I do?

Please check the following:

  1. The volume level in the parent unit may be set too low: increase the volume level of the parent unit.  
  2. The parent unit and the monitoring baby unit may be out of range with each other: reduce the distance between the units, but not closer than 1 meter. 
The baby monitor system produces a high-pitched noise. 
  1. The parent unit and the baby unit are too close to each other: make sure the parent unit and baby unit are at least 1 meter away from each other. 
  2. The speaker volume of the parent unit may be set too high: try to decrease the volume of the parent unit. 
Battery in the parent unit is running low quickly. 

Please try the following:

  1. The LCD brightness may be set too high: please try to decrease the brightness level.  
  2. The volume level of the parent unit may be set too high which consumes power: decrease the volume level of the parent unit.  
Parent unit image is not in color. 

The baby unit is in a dark room, which causes the infra-red illumination to turn on and the picture image to change from color to black and white. When the light increases in the baby unit room, the picture will return to color. 

How to prevent interference between the camera and monitor?
  • Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic or metal clad doors, or reinforced concrete, aluminum siding (if being used outdoors) between the baby and parent unit may block the signal.
  • The signal strength may also be reduced by other solid structures, like walls, plumbing, heating and air conditioning ducts, electrical wires, or by radio or electrical equipment, such as TVs, computers, cordless or mobile phones, fluorescent lights or dimmer switches. In multi-story homes, homes with a basement, and multi- unit homes such as apartments plumbing, heating and air conditioning ducts, and electrical wires between floors will also reduce signal strength.
  • Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers), Bluetooth® systems, or microwave ovens, may cause interference with this product, so keep the baby monitor away at least 5ft (1.5m) from these types of products, or turn them off if they appear be causing interference. The same goes for fans or white-noise machines.
  • If the signal is weak, try moving the parent and/or the baby unit to different positions in the rooms. Rotating the parent unit 90 degrees may also improve signal strength.
Connectivity issues?
Night Vision mode not activating?
  1. If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera.
  2. Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off.
  3. Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved.
  • Note: An alternative method to reset the infrared is to gently put your finger over the photo sensor in front of the camera for 15 seconds and then let go.
Pairing an additional camera unit?
  • First, please make sure to check if the camera is compatible by reading our compatibility list found at this page.
  • You can check the troubleshooting video we made that explains the additional camera pairing process:
  • Pairing an additional camera (video)
  1. Press the MENU button or swipe up from the bottom of the screen for touch screen models and the menu bar will pop up.
  2. Press the LEFT button or RIGHT button, or swipe left on touch screen models until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up.
  3. Press the UP button or DOWN button or touch the + button on touch screen models to select add and press the OK button to confirm.
  4. Camera 1, 2, 3 or 4 will pop up, press the UP button or DOWN button, or touch camera number on touch screen models to select the desired Camera, and press the OK/Pair button to start searching for a camera unit.
  5. Immediately after previous step, please press and hold the PAIR button on the bottom or side of the Baby Unit until the pairing tone is heard. The unit will beep and the image from the camera will appear.
  6. When the camera has successfully been paired with the parent unit, remove the camera (DEL/X) from the old camera slot.
Pas d'affichage?
  • Essayez de recharger la batterie.
  • Réinitialisez les unités. Débranchez l'alimentation électrique des deux unités, puis rebranchez-les.
  • Is the Unit switched on? Press and hold the ON/OFF button on the Parent Unit for 3 seconds to switch it ON.
  • La bonne caméra est-elle sélectionnée? Modifiez le numéro de la caméra, si nécessaire.
  • L'affichage vidéo est-il activé? Appuyez sur le bouton VIDEO ON / OFF pour l'activer.
  • When operating using batteries only, the display will go blank after 5 minutes or 15 minutes or 30 minutes to save power (depending on video settings). The Unit is still active and will give you audio alerts. You can reactivate the screen by pressing any button.

Warranty

Consumer Products and Accessories Limited Warranty (“Warranty”)

How to Obtain Warranty Service or Other Information?

If your product is not working properly, read this Quick Start Guide or the online User’s Guide of one of the models listed on page 1.

For questions, warranty, support or service related to the product, please contact us by

Live Chat: hubbleconnected.com

Email: support@hubbleconnected.com

Consumer Products and Accessories Limited Warranty (“Warranty”)

Thank you for purchasing this Hubble Connected branded product manufactured under license by Hubble Baby Care Limited (“HBC”).

What Does this Limited Warranty Cover?

Subject to the items listed below in the section “What is not Covered” HBC warrants that this Hubble connected branded product (“Product”) will be free from defects in material and workmanship under normal use for a period of 1 years from the date of purchase and that any certified accessory (“Accessory”) sold for use with this product will be free from defects in materials and workmanship under normal use for a period of 90-days from the date of purchase. This Limited Warranty is your exclusive warranty and is not transferable.

What is not covered?

This Limited Warranty excludes and does not cover:

  • Normal deterioration or wear resulting from use;
  • Damage caused by or resulting from misuse, abuse, or accident;
  • Damage caused by or resulting from improper operation or storage;
  • Damage caused by or resulting from contact with foreign substances, including, but not limited, to liquid, water, rain, humidity, perspiration, sand, dirt, and/or food;
  • Damage caused by or resulting from the use of Non-Hubble Connected branded or certified Products or Accessories or other peripheral equipment.
  • Damage caused by or resulting from modifications, alterations, tampering, improper installation, or repairs by someone other than Hubble connected, HBC or their authorized representatives.
  • Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories; and,
  • Periodic maintenance, repair and replacement of parts due to normal wear and tear.

What Other Limitations Are There?

THIS LIMITED WARRANTY SETS FORTH THE ENTIRE LIABILITY OF HBC AND CONTAINS YOUR SOLE AND EXCLUSIVE  REMEDY. OTHER THAN THIS LIMITED WARRANTY, HBC MAKES NO ADDITIONAL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR STATE DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THEN THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. REPAIR OR REPLACEMENT IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST HBC AND HUBBLE CONNECTED. IN NO EVENT SHALL HBC OR HUBBLE CONNECTED’s LIABILITY TO REPAIR OR REPLACE YOUR PRODUCT OR ACCESSORY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT AND ACCESSORY AND HBC ANDHUBBLE CONNECTED’S TOTAL LIABILITY FOR DAMAGES ARISING FROM THIS LIMITED WARRANTY SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT AND ACCESSORY REGARDLESS OF WHETHER SUCH CLAIM ARISES UNDER CONTRACT, STATUTE, TORT OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL HBC OR HUBBLE CONNECTED BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES. ALL DISCLAIMERS, LIMITATIONS OF LIABILITY AND MODIFICATIONS OF WARRANTIES STILL APPLY EVEN IF THE LIMITED REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from one jurisdiction to another.

Who is covered? This Warranty extends only to the first consumer purchaser and is not transferable.

What will Hubble Baby Care Limited do?

HBC or its authorized distributor at its sole discretion will, at no charge, repair or replace any Products or Accessories that do conform to this Warranty. In the event that replacement is necessary to remedy a defect in material or workmanship, HBC may use new or re manufactured products, accessories or parts of equal quality to the original Product or Accessory.

How to Obtain Warranty Service or Other Information?

For questions, warranty, support or service related the product, please contact us by

Live Chat: hubbleconnected.com

Email: Support@hubbleconnected.com

You will receive instructions on how to ship the Products or Accessories at your expense and risk, to an HBC Authorized Repair Center.

You must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, (e) your name, address, email address and telephone number. These terms and conditions constitute the complete warranty agreement between you and HBC regarding the Products or Accessories purchased by you, and supersede any prior agreement or representations,including representations made in any literature publications or promotional materials issued by HBC or representations made by any agent, employee or staff of HBC, that may have been made in connection with your purchase of any Product and/or Accessory.

FCC (part 15) and IC regulations

FCC. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

Note: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user’s authority to operate the equipment.

The device has been evaluated to meet general RF exposure requirement.

To maintain compliance with FCC’s RF exposure guidelines, the distance must be at least 20 cm between the radiator and your body, and fully supported.

Industry Canada. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)

l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

The device has been evaluated to meet general RF exposure requirement. To maintain compliance with RSS-102 — Radio Frequency (RF) Exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. le dispositif de a été évalué à répondre général rf exposition exigence.pour maintenir la conformité  avec les directives d’exposition du RSS-102-Radio Fréquence (RF). ce matériel doit être installé et exploité à une distance minimale de 20 cm entre le radiateur et votre corps.