HubbleClub App Connectivity

Please make sure to download the latest version of the HubbleClub app:

• iOS app
• Android app
• Ensure the camera is positioned correctly. The mobile device should be 15-30 cm away from the camera.

• If you are using iPhone, please make sure ‘access to location’ and ‘location are’ network are authorised.
• If the camera is unable to focus, keep the mobile device steady and ensure the room is well-lit.
• Set your phone’s brightness to the optimum level. (You can readjust it after the setup is complete).
• Ensure there are no special characters in your Wi-Fi network name and password.

Follow the in-app instructions to create your Hubble account and connect to your device.

If setting up using the QR code did not work, try setting up the camera with Wi-Fi:

iOS Steps:

1. Tap on ‘Try with WiFi setup.’
2. Go to Phone Settings and select the camera SSID.
3. Return to the app to resume setup.
4. The camera should be detected.
5. Select your Wi-Fi network and enter your Wi-Fi network password.
6. Wait for the camera to complete the setup.
7. Name your device and press ‘Start Viewing the stream.’

Android Steps:

1. Tap on ‘Try with WiFi setup’ and select the detected device.
2. Wait for the device to be detected.
3. Select your Wi-Fi network and enter your Wi-Fi network password.
4. Wait for the camera to complete the setup.
5. Name your device and press ‘Start Viewing the stream.’

If the issue still persists, please reach out to our customer support team at support@hubbleconnected.com

You can check all HubbleClub features at https://www.support.hubbleconnected.com/article-categories/hubbleclub-app/

Yes, if you use iOS 12.0+ or Android 8.0+

Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to improve the camera features. 

The ‘Connection error’ indicates that a specific streaming method failed. In order to correct this error message, you may try the following steps: 

• Please try to refresh the camera’s list by pulling it down with your finger several times. If needed, force close the app, open it again and try to refresh the camera’s list once again. 
• Try to reboot the camera by unplugging it for 2-5 minutes and then plugging it back, leaving it plugged in and turned on for 1-2 minutes, and check the streaming again. 
• Please try to move the camera closer to the Wi-Fi router or vice versa and check if the connection error goes away. 
• Check the upload speed of the Wi-Fi® network your camera is connected to. This can be found by going to http://www.speedtest.net/. An upload speed should be at least 5 Mbps per camera.

Please note that the upload speed is very important for the camera to upload the video frames. Usually, customers only focus on the download speed of their internet. In normal home premises, the customer connects many devices to the internet and thus, the upload and download bandwidth gets distributed across all devices evenly. If the upload and download speed is in 100’s of Mbps, then connectivity issues due to upload/download bandwidth can be easily ruled out. 

• Try to change the video streaming quality to a lower number. If you set it to 1000kbps, change it t 600kbps and check the streaming again. 

There are several reasons why your camera is listed as offline: 

1. First of all, please make sure your camera is plugged in and turned ON. 
2. Make sure your camera is connected to the Wi-Fi network and the signal strength is good enough (not less than 90%). 
3. Your camera may show as offline, whereas it is not (this is the case if you still receive notifications, for instance). To see whether that is the case, you may want to try two things: 

• Refresh your camera list by pulling it down with your finger, 
• Turn the camera off and on again. Now your camera should be listed as online. 

If this does not help, please try to do a hard reset: 

• Open the HubbleClub app, go to camera settings, and tap the trash bin icon to confirm the deletion. 
• Turn off the camera by turning off the power button and wait for 1 minute. 
• Press and hold the PAIR button while turning the power button on again. 
• Continue to hold the PAIR button until you hear a long BEEP, then release the button. NOTE: If the camera does not beep, please try the above steps once again. 
• Wait for up to 30 seconds for the camera LED to start flashing red. 
• Open the HubbleClub app to add your camera again following the onscreen instructions.  

NOTE: When prompted by the app, press and hold the PAIR button again until you hear the ‘Ready for Pairing’ message, then release the button to proceed with the setup. 

If you have forgotten the HubbleClub account password, please follow the steps below:

1. Click on the “Forgot Password” link on the login screen of the mobile app. 
2. Enter the email address linked to your HubbleClub app account and submit your request. 
3. You will receive an email with a link to reset your password. Tap that link to confirm the password change. 

Please note that when you are viewing the camera stream, you will not get notifications. The app is aware that you are watching what is happening, in which case there is no need to alert you. If, however, you do not get notifications when you are not using the app, please check the below settings: 

• Have you allowed HubbleClub notifications in your phone’s settings? If not, please enable this. It is required to get motion, sound, and temperature (if supported) notifications from the app. 
• Do you have ‘Do Not Disturb’ activated, perhaps? If you enable “Do Not Disturb,” you will not get any notifications. 
• Please check the camera notification settings of your camera to ensure that motion, sound and temperature detections are activated. 

If the above did not solve your issue, please log out from the app, log back in, and check if it helped.