
Preguntas generales
Is Guardian+ a Medical Device?
- Guardian+ is not a medical device and is designed for healthy.
- It is not intended to diagnose, treat, cure, or alleviate any disease or health condition, including, but not limited to, Sudden Infant Death Syndrome (SIDS).
- This product is only intended to assist you in tracking your baby’s well being and is not intended to replace you as a caregiver.
- This product is not FDA approved.
Is Guardian+ designed for what age group?
- Guardian wearable is designed, calibrated and optimized for the monitoring vitals of a baby ages 0 to 5 yrs. It should not be used by an adult.
Can I wash the wearable?
- Do not wash the wearable. Clean it with a dry cloth.
- Sprinkle-clean the straps when necessary. Detach the straps from the wearable before cleaning.
What does calibrating means?
- Calibrating means that the wearable still did not reach the baby’s skin baseline temperature.
- As soon as your baby wears the wearable, please allow 15-30 minutes approximately and then the app should show the thermal trend.
What are the best practices for using Guardian+ ?
- To enhance battery life, switch OFF the wearable when not in use.
- Keep the base unit within 6 to 10 feet (2 to 3 meters) of the wearable when it is put on the baby.
- Try to put the wearable on the baby only when the baby is asleep.
What is ConnectChat and how it works?
- ConnectChat is designed in such a way that both you (as a parent) and a child can send voice-recorded messages to each other.
How it works?
- From the Parent side:
- Press “Record message” button in the app ConnectChatscreen to record a voice message.
- You can record up to 20 secs long message and then send it to the device.
- If you would like to record another voice message, but the previous one was not ready still, then you will get a notification that the new message will overwrite the previous one.
- From the Child side:
- Press and hold ConnectChat button to record a voice message.
- During recording the backlit of the device will show amber color and will be back to the original color when the voice message is sent successfully.
- You will receive an app notification that the child has recorded the message.
- A single voice message can be recorded for max 20 seconds long.
- The child can record as many voice messages as they want. There is no restriction.
- ConnectChat button will blink if any new voice message is sent from parents.
- The child can press the ConnectChat button to listen to the voice message sent from parents.
Solución de problemas
How to reset the base unit?
- You can do that by pressing and holding the ‘PAIR’ button for 15 seconds in total.
- Once you press the ‘PAIR’ button you should hear a beep and a ‘Ready for Pairing’ message (after 2-5 seconds approximately.
- Keep on pressing the ‘PAIR’ button until you hear the second beep (which should happen on 12-14 seconds approximately).
- Only after a second beep release the ‘PAIR’ button and continue setup in the HubbleClub app.
NOTE: Please keep the wearable off until the full setup of the base unit is completed.
Setup issue – Stuttering sound?
- If you hear any stuttering sound during the setup, please follow below steps.
- Leave the base unit powered on for 3-5 minutes not pressing any buttons, and after that, the base unit should be set up.
- If the problem persists, please reset the base unit.
Why my Guardian+ wearable shows as offline?
- Make sure the wearable is properly charged, powered ON, and in the range of the base unit to record the vitals.
- The wearable may show as offline due to automatic power saving, however it will transmit vitals data every 70 seconds to HubbleClub app. If there isn’t any data being updated lately, please check if the wearable is charged, powered ON and in range of the base.
My wearable is not taking charge?
- Attach the wearable near the charging line of the base unit and make sure the wearable is fit snugly.
- The correct position should be 1mm away from the indication line.
- When placed correctly, the indicator will glow RED while charging.
Please note the incorrect positions:
- Covering the indication line. When placed incorrectly the indicator glows blue.
- Not all pins are in contact with the base unit. The LED indicator will go OFF.
NOTE: You can check the battery level status using the HubbleClub app. Once it is fully charged (100%), please detach the wearable from the base unit and properly set it up with your little one.
How to readjust the wearable?
- You can see the status ‘Readjust the wearable’ on HubbleClub app if the wearable is loose and is not in proper skin contact with the baby (at night, for example, if the baby is moving).
- In this case, please check the wearable, and make sure it is ON, properly wrapped on the baby’s ankle with the sensor facing outside the body.
- You can adjust the app settings to notify you when the wearable needs to be readjusted:
- Open the HubbleClub app and go to your Guardian Device settings:
- Tap on ‘Notifications’ and activate the ‘Wearable Displacement Alert notification’ option.
- You can choose to be notified only by the push notification or by a soft sound alert with the push notification.
How to update Guardian+ software (firmware version)?
- In order to prevent issues, please always keep your device up to date. You can do that following below steps.
- Open HubbleClub app and go to ‘Device Settings’ and under ‘Details’ scroll down to ‘Wearable Firmware Upgrade’ option.
- Tap on the arrow icon to see if there is an update available. If there is an update available, click on ‘Update Now’.
- Make sure the base unit is powered on and it is close to the wearable. The wearable should have a battery level of at least 50% or higher and it should not be in a charging state at during the update.
- The upgrade process can take up to 20 minutes. Please do not use the device until the upgrade process is completed.
- You can track the upgrade process on the HubbleClub app dashboard. As soon as it is completed you will see the notification on the app dashboard as well.
Warranty
Consumer Products and Accessories Limited Warranty (“Warranty”)
How to Obtain Warranty Service or Other Information?
If your product is not working properly, read this Quick Start Guide or the online User’s Guide of one of the models listed on page 1.
For questions, warranty, support or service related to the product, please contact us by
Live Chat: hubbleconnected.com
Email: support@hubbleconnected.com
Consumer Products and Accessories Limited Warranty (“Warranty”)
Thank you for purchasing this Hubble Connected branded product manufactured under license by Hubble Baby Care Limited (“HBC”).
What Does this Limited Warranty Cover?
Subject to the items listed below in the section “What is not Covered” HBC warrants that this Hubble connected branded product (“Product”) will be free from defects in material and workmanship under normal use for a period of 1 years from the date of purchase and that any certified accessory (“Accessory”) sold for use with this product will be free from defects in materials and workmanship under normal use for a period of 90-days from the date of purchase. This Limited Warranty is your exclusive warranty and is not transferable.
What is not covered?
This Limited Warranty excludes and does not cover:
- Normal deterioration or wear resulting from use;
- Damage caused by or resulting from misuse, abuse, or accident;
- Damage caused by or resulting from improper operation or storage;
- Damage caused by or resulting from contact with foreign substances, including, but not limited, to liquid, water, rain, humidity, perspiration, sand, dirt, and/or food;
- Damage caused by or resulting from the use of Non-Hubble Connected branded or certified Products or Accessories or other peripheral equipment.
- Damage caused by or resulting from modifications, alterations, tampering, improper installation, or repairs by someone other than Hubble connected, HBC or their authorized representatives.
- Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories; and,
- Periodic maintenance, repair and replacement of parts due to normal wear and tear.
What Other Limitations Are There?
THIS LIMITED WARRANTY SETS FORTH THE ENTIRE LIABILITY OF HBC AND CONTAINS YOUR SOLE AND EXCLUSIVE REMEDY. OTHER THAN THIS LIMITED WARRANTY, HBC MAKES NO ADDITIONAL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR STATE DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THEN THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. REPAIR OR REPLACEMENT IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST HBC AND HUBBLE CONNECTED. IN NO EVENT SHALL HBC OR HUBBLE CONNECTED’s LIABILITY TO REPAIR OR REPLACE YOUR PRODUCT OR ACCESSORY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT AND ACCESSORY AND HBC ANDHUBBLE CONNECTED’S TOTAL LIABILITY FOR DAMAGES ARISING FROM THIS LIMITED WARRANTY SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT AND ACCESSORY REGARDLESS OF WHETHER SUCH CLAIM ARISES UNDER CONTRACT, STATUTE, TORT OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL HBC OR HUBBLE CONNECTED BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES. ALL DISCLAIMERS, LIMITATIONS OF LIABILITY AND MODIFICATIONS OF WARRANTIES STILL APPLY EVEN IF THE LIMITED REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from one jurisdiction to another.
Who is covered? This Warranty extends only to the first consumer purchaser and is not transferable.
What will Hubble Baby Care Limited do?
HBC or its authorized distributor at its sole discretion will, at no charge, repair or replace any Products or Accessories that do conform to this Warranty. In the event that replacement is necessary to remedy a defect in material or workmanship, HBC may use new or re manufactured products, accessories or parts of equal quality to the original Product or Accessory.
How to Obtain Warranty Service or Other Information?
For questions, warranty, support or service related the product, please contact us by
Live Chat: hubbleconnected.com
Email: Support@hubbleconnected.com
You will receive instructions on how to ship the Products or Accessories at your expense and risk, to an HBC Authorized Repair Center.
You must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, (e) your name, address, email address and telephone number. These terms and conditions constitute the complete warranty agreement between you and HBC regarding the Products or Accessories purchased by you, and supersede any prior agreement or representations,including representations made in any literature publications or promotional materials issued by HBC or representations made by any agent, employee or staff of HBC, that may have been made in connection with your purchase of any Product and/or Accessory.
FCC (part 15) and IC regulations
FCC. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Note: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user’s authority to operate the equipment.
The device has been evaluated to meet general RF exposure requirement.
To maintain compliance with FCC’s RF exposure guidelines, the distance must be at least 20 cm between the radiator and your body, and fully supported.
Industry Canada. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
The device has been evaluated to meet general RF exposure requirement. To maintain compliance with RSS-102 — Radio Frequency (RF) Exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. le dispositif de a été évalué à répondre général rf exposition exigence.pour maintenir la conformité avec les directives d’exposition du RSS-102-Radio Fréquence (RF). ce matériel doit être installé et exploité à une distance minimale de 20 cm entre le radiateur et votre corps.