TROUBLESHOOTING

The setup issue can be caused by several reasons:

1. If you are getting ‘Setup Failed’ message, usually it means that you either have entered an incorrect WiFi password or your WiFi signal strength is weak. 

Please try to set up the camera once again making sure:

• Move the camera closer to the router or router to the camera.
• Double check your WiFi password. It should not contains special characters. If you are not sure about this, please let us know your WiFi password and we will check from our side as well.
• If your camera says ‘connecting to server’, it means the WiFi password is correct and there can be unstable internet connection issues. In this case, you may also try to restart your router and device and try to set up the camera once again.

2. If you are getting ‘Server is not responding’ error message:

Please check your IP address at  https://whatismyipaddress.com/ and email our customer support at support@hubbleconnected.com and we will check if further.

3.  If you are getting ‘Scanning failed’, it usually means that the camera could not detect the QR code. Please be so kind as to try to set up the camera once again, making sure:

• Hold your mobile device 15cm (6 inches) to 30 cm (12 inches) in the front of the camera.
• Ensure the QR code is visible and centred
• Keep the mobile device steady and ensure the room is well-lit.
• Set your phone’s brightness to the optimum level. (You can readjust it after the setup is complete).
• Allow 5-10 seconds for the camera to scan the QR code.

If you still cannot setup the camera using the QR code, please proceed with the WiFi setup as an alternative.

4. If you are getting a message about Unsupported character in your WiFi network, please make sure there are no special characters in your WiFi Network.

If you are not sure what special characters are not supported, you can share with our customer support team by emailing us at support@hubbleconnected.com your WiFi password and we will advise you.

You can try to change your WiFi name and password as well as create a new access point in the router and try once again.

• Make sure HubbleClub notifications are enabled in your phone and app settings.
• Check the camera view is correctly positioned
• Ensure you have enabled the motion/sound and/or AI features in HubbleClub settings

1. Please make sure you have linked the Baby Profile in the app settings

2. AI features can be disabled. Please make sure to enable the AI features under Camera Settings:

3. Camera angle is not in the over the crib position:

The Al function works only with the bird’s eye view camera setup. Check more on at this link under “How to set up your camera for accurate detection?”

Please check the Tips for accurate Sleep Insights in order to set your camera and crib optimally to generate accurate reports.

If Cry Detection Alerts are not being received, please verify the following:

• Please make sure Motion Video Recording is set to Cloud. 
• Ensure that notification permissions are granted for the HubbleClub app on your phone.
• Check the motion detection sensitivity settings under Device Settings; it should be set to medium or high.